皇家里約宮殿酒店 - 里約熱內盧

Your company should diligently refund the cost for these two nights. In full. You will see the request by the hotel. That hotel was unbelievably horrible. Unsafe and not at all up to code. It is criminal that you would advertise this place is such a manner. Or charge your Hotels.com clients for that matter. Unbelievable. You could not pay me to stay there. Not even again. And every single guest we spoke with shared the same opinion. The daily list of room chances or complaints was 3 Hand written pages long. We asked to change rooms 4 times before the request was met. We’re both sick from our stay there. The room had snot and vomit in it —clean — as we arrived. The amount of dangerous Black Mold in the bathroom And A/C unit on the wall was incredibly unsafe. Please honor the full refund. Or you will have further legal problems. Thank you kindly.

At first we were given a very old room on the first floor that looked nothing like the photos. There was water falling from the ceiling and it was so did by and dark. My booking was also for two double beds and there was only one. After complaining we did chamfer to change to a much better room. Clearly they were refurbishing and wanted to try and give us the bad room without saying. The new room was way better - like the phots and clean. Only problem in the rooms is lighting is veg limited and also the floors are very dirty/sticky.

Happy to be welcomed back!

The hotel is well kept. The breakfast was ok, it did had a lot of variety of food, love the fruit variety. The room was a bit on the small side, but I was expecting this since we were in Copacanana.

Davi and Rita at the front desk were fabulous! We’ll stay again.

I stayed at this hotel 5 years ago. It is now very tired. The communal areas are not too bad but the bedroom was poor. No tea making facilities in the room. My colleague had to change room due to the smell from the kitchen percolating in to it. This was accommodated very quickly and without fuss. I agree with a previous review... A 3* at best.

It was ok. but the pool it doesen´t work, the exchange money from the hotel it was very low of the market.

Overall everything was excellent

Great hotel. Outdoor pool on roof, sun loungers and pool are lovely. One of the main reasons we chose this hotel Plenty of bars and supermarkets nearby. 2 mins wak to metro station which is what you need. Beach is 3 min sthe other way so great spot.

The hotel is OK (solid 3 star at best) and good value for money, but the rooms are small and bathrooms are tiny and dated. The location is not ideal either and I personally would have spent more for something nicer.