6/10 不錯哦
2025年1月6日
Check-in problems
When we arrive at 2 o'clock in the morning we discovered that we had no room there,even if we had booked in April and we had to go to another Melia resort in the nearby. we were very disappointed also for the standard of the premises that it is not at all a 5-star hotel, as you can see from the picture. We had to argue all the time with the respinsables to have 2 roomkeys (not available we had just one ), to enter the spa and to reserve restaurants. Luckily all the ordinary staff was very kind and available to help and find solutions.
The other Melia Dunas has more facilities than Tortuga and the beach is fantastic.
Overall holiday was nice but for sure there is a lot to improve
Maria Elisabetta
Maria Elisabetta,7 晚旅行
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