Not what you’d expect from a 5* hotel. There were lots of hidden costs everywhere that were not described well on expedia or on the website. For example, to use the tennis courts for 1 hour cost 40 Lev (around £18), and this is only if you booked the court before 4, after this time was 60 Lev (£26), and renting rackets and balls were extra on top of this. Ridiculous. The golf was incredibly expensive and the pro shop staff were very rude and snobbish.
The reception staff were not polite and didn’t seem like they actually wanted to help.
However, the Asian staff in the restaurants, pool areas and cleaning teams were always extremely helpful, polite and happy - a stark constrast to other hotel staff.
The beach was very nice, but it is a 15 minute mini bus ride. To be able to go to the beach and use the hotels private area, you must book the beach before breakfast the day before you want to go… otherwise it was already fully booked and you couldn’t go.