The space was cute and in an amazing location but the first night the shower flooded our room. There isn’t an onsite manager so we reached out multiple times via the app for assistance but never got a reply or help in addressing the issue. Additionally, the contact number provided did not work.
I see from the reviews others have complained about this shower problem previously. I was able to get some additional towels from the cleaning lady so we created a little barricade to keep the water contained to the bathroom. We stayed two days and never heard from the facility manager.
Rhonda
Rhonda,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025年1月6日
Russell
Russell,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月28日
Cute but lacking
We never received communication from the C.S. regarding checkin & there’s no staff on site to assist so we had to spend extra $ to call staff. Location was excellent. Space is cute. Chocolates on bed were a nice touch as was the towel warmer. Bed was unfortunately extremely uncomfortable. Refrigerator made a ton of noise. Both made sleep difficult. It was also impossible to shower without soaking the floor. One minor disappointment, I wish there was a box of tissue in the room, especially in the winter. Overall, though, we still enjoyed our stay.
Katie
Katie,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月25日
The property is very well located, rooms look new and are very well equiped and comfortable.. the chocolate theme is adorable and the staff is very friendly and accommodating.. if we go back to Brugge we will definitely love to stay here again.
Georgina
Georgina,2 晚浪漫之旅
Orbitz 真實旅客評語
2/10 不太好
2024年12月2日
This turned into a cluster for me. I spent a lot of money booking a room here plus more for a train ride to get to Bruges (from Antwerp for me and my girlfriend). When I got here I was told my room was no longer available and, instead of a cute little chocolate room, they were going to put me in a first floor airbnb close by with mismatched furniture, a shower that backed up and 10,000 people passing the windows every day.
I actually blame Expedia - they refused to do anything or credit me in any way and the chocolate suites won’t refund any of my money because I technically had a bed for the night. Guess I won’t be using either in the future.