Terrible service, must check in at 3pm , no allowance even though a different by 40minutes
Breakfast only provide Nasik Lemak and two types local kuih
Stephanie
Stephanie,1 晚旅行
旅客真實評論
10/10 好極了
2024 年 11 月 18 日
Comfy although my room was kinda small but sufficient.
Ivor
Ivor,1 晚旅行
旅客真實評論
2/10 不太好
2025 年 9 月 29 日
Terrible customer service provided
No flexibility on check in time , must be at 3pm even though we are so tired for the long journey
Stephanie
Stephanie,1 晚旅行
旅客真實評論
2/10 不太好
2025 年 9 月 29 日
Terrible management attitude
Not friendly environment
Stephanie
Stephanie,1 晚旅行
旅客真實評論
6/10 不錯哦
2024 年 12 月 28 日
I am writing to express my disappointment with my recent stay at your hotel , which I had booked and fully paid for through Expedia. Unfortunately, the experience did not meet my expectations, and I encountered multiple issues during my stay that I believe require your attention.
1. Repeated Tax Payment Request
Upon my arrival after a long 10-hour drive from Phuket, the front desk employee insisted that I pay taxes again, despite my showing clear proof of confirmation and full payment, including all fees and taxes, made through Expedia. This unnecessary insistence was highly inconvenient and frustrating. Even during checkout, a different employee again asked for proof of tax payment. This lack of coordination and communication among staff is unacceptable.
2. Poor Breakfast Quality
The breakfast provided was extremely disappointing, with very few options available. This fell far short of the standard I expected from your establishment and did not justify the price of the stay.
These issues significantly marred my experience, and I would not recommend your hotel based on this visit. I urge you to address these concerns to ensure other guests do not face the same challenges.