The positives:
• The bar and restaurant area is beautifully decorated, and the bar staff are very friendly.
• The location is fantastic—right next to the lifts and close to restaurants and nightlife. However, this can also be a downside for some, as it’s very loud at night until around 1 AM.
• The hotel is basic but comfortable. Unfortunately, the rooms are uncomfortably hot, requiring windows to be left open, which lets in noise from nearby bars.
The negatives:
• Extremely unhelpful and dismissive reception staff and management.
• Rooms are overly hot, with no fans available to borrow.
• Towels and bedding were not changed during a 4-day stay.
• No secure luggage storage. Guests arriving before 3 PM or departing late must leave luggage unattended in the lobby, which is both unsafe and inconvenient.
• Ski lockers are inaccessible until check-in, despite being unused between guest turnovers.
Major issue:
During our stay, an expensive bottle of aftershave (€370) was broken by the cleaning staff. Although management acknowledged the incident, they refused to compensate directly. Instead, they required me to pay €100 for taxis to file a police report in another town so they could claim on their insurance. This would have cost me both money and valuable skiing time on our last day. So had no choice but to incur the cost to replaced the damage myself!
