It was the worst experience the room was supposed to be Ocean view and the give a corner room we ask for another room and no luck the staff is the most racist people I ever met you ask for something and they look away like you don't even exist specially if they know you Hispanic don't know why is that .that what staff member told us they know the same language that I know english.but they diced to speak to us and their language which is the english with Patua I believe I no shore is a beautiful place with no customer service to bad never coming back here again. My room it was nice until I went to the balcony and it was dirty with construction debris.
I asked one of the pool staff for a Perrier water, but he didn't pay attention. Then the pool bartender repeated it and tried to bring it to me. My husband also asked for it, but he didn't want to give it to us. The pool bartender was the one who brought me the drinks not the server had the worst attitude against me and my husband and we didn’t know why or maybe I knew why .but that ok because we are not coming back to the hotel ever again there better place and better customer service.
Ana
Ana,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 15 日
Nathan
Nathan,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
Beautiful hotel. Clean rooms, nice pools. Staff were incredible! So friendly and accommodating. Had one small problem with AC not working in our room but they immediately addressed it, helped us move to a better room and gave us ‘preferred’ status to enjoy more perks. Would def stay there again and recommend.
Karen
Karen,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 26 日
The resort was clean but all restaurants close to early and hard to find decent food after 10p. The bartender Mama at St James was amazing
Cassandra
Cassandra,3 晚家庭旅遊
Orbitz 真實旅客評語
4/10 一般般
2025 年 5 月 23 日
We did not have a great experience at this property. Two of our friends had no working air conditioning even after switching rooms. We were told mixed messages about eating at Hibachi and even after being charged for a bottle of wine to get a reservation the restaurant has no record of it. The food was mediocre. The bar tenders were great and the piano bar was a lot of fun.
Amanda
Amanda,4 晚好友同遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 23 日
My stay at Secrets St. James was ok. The food and drinks were good, but the customer service needs improvement. This rating takes into account room wasnt ready on arrival, staff didnt restock room drinks, didnt get my birthday door sash or other items, and some of the staff had bad attitudes.
Ronald
Ronald,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 20 日
TAMEIKA
TAMEIKA,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
This resort has everything you need & want on vacay... you don't have to leave the property. I shopped at all of the on-site boutiques & bought souvenirs & knickknacks. I literally ate & drank all day long... between room sevice, all of the beautiful restaurants, grills, jerk chicken cart & bars. This was my 1st time staying a Secrets resort, but it definitely won't be my last. Thanks to all of the hard-working staff at Secrets!!!
Deidre L
Deidre L,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 14 日
Randy
Randy,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 14 日
El mar es precioso y en general es un hotel muy cómodo y bonito. Tienes acceso tanto al Secrets St James como al Wild Orchid, están conectados y eso está padre.
Lo único es que deberían tener bufet nocturno diario y no sólo las especialidades porque luego tienes que repetir restaurantes.
María José
María José,7 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 13 日
The staff was friendly and helpful
ROBERTA
ROBERTA,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 11 日
Will do again
What you see what you get overall the stay was wonderful the workers was awesome respectful caring & loving. Room service was a plus. View was great!
Allison
Allison,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 9 日
Hotel is very good , beach position is famtatsic. Beach os narrow but sea is fabulous and sand is nice. Food is very average and drinks are decent but not top level. The hotel is older but still its nice. Cleaners are very nice and good. We will go back at some point. Beds are comfortable.
Robert
Robert,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 9 日
Gavin
Gavin,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 8 日
This is my honest reveiw. Property needs some updating. They were doing some upkeep on the outside that was much needed. I spent the extra money for preferred but I could of kept my money. Everyone has access to every part of secrets even though they claim an area is for preferred guest. Also the preferred side is quiet and boring. As a preferred guest they give u coupons but there really not good for anything that u will use thats worth the stress to use.to get a buzz u need 10 drinks. Food is absolutely horrible. I will say breakfast at the buffet is what i survived off of. The restaurants food are all meh! For the price this experience wasnt worth the cost. I BELEIVE they survive and get business off their name. Well the secret is out this place is no longer 5 stars (ive been here about 6 years ago) but most of the staff we're kind i tipped well even though i did not enjoy my experience. I wish we were allowed to stay in the pool later but basically once the sun goes down thats it . The entertainment they have needs work and alot of it. They receive alot of money but give such a crappy show. The karokee was fun though.. For the most part all of the activities/ entertainment seems unorganized and rushed. I know this place has potential i seen reviews from other ppl before i booked and ignored those reviews because i know people exaggerate and I was here once before and had a more positive experience. But the people were correct its not worth the money. I love jamiaca stil
Sabina
Sabina,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 8 日
Lovely team members and great rooms.
Restaurants and bars were just ok.
E
E,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 6 日
The most staff were very helpful and nice. Variety of food options and drinks. Generally great overall. I would easily choose Secrets St James again.
Catherine Wangari
Catherine Wangari,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 5 日
Hopeton was his name and he was absolutely amazing his hospitality was warming. I definitely will be going back to visit.
Delilah
Delilah,4 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 4 日
Needs maintenance specially roof. Shows shingles out
Juan
Juan,3 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 1 日
Property was overall nice - but kind of just stuck at the property. No real water activities to do unless leave resort. Bartenders and servers are slow - rest of staff good. Food options during the day are limited
Nathan
Nathan,4 晚好友同遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 1 日
It was okay! We came from Sandals & it was a night/day difference. The room was dirty- floor etc. navigating the property wasn’t that great either, staff was somewhat helpful.
We only stayed one night so maybe that would have gotten better.
our friend also fell and the charged $65 for a bandaid??