Physical property was great...loved the room and grounds. I was expecting a HOT tub, but it was cold. The staff seems to be confused on some of their policies. Was told we can change out towels when we needed to at checkin. When we tried to change the towels after being at the beach and pool, we were told we couldn't. Ice was not available except in a very small glass - no bucket. On our first night we sat at the bar during happy hour...next night we were told we couldn't sit at the bar...please get your stories straight.