The customer service here was sorely lacking. They apparently did not have my room type (junior spa suite) when I arrived for check-in. They said they messaged me and called me (they did not do either). I asked for an upgraded room instead of being downgraded. The rep told me he was instructed not to provide any upgrades. I reminded them that it was because they did not have my room available! The manager also refused to provide a room in the next category, so they downgraded me. Although they promised to adjust my rate, they did not. Now I have to spend more time asking for an adjustment.
On top of that, carpets were not clean, there was no room service, and the pool was closed for "maintenance" the whole time--which was not mentioned at time of reservation.
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 15 日
Igor
Igor,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 14 日
Amrit
Amrit,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 9 日
AviEllé
AviEllé,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 9 日
真實旅客
3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 7 日
Kenya
Kenya,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 5 日
Rafael
Rafael,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 2 日
Katherine
Katherine,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 2 日
Hiroshi
Hiroshi,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 1 日
Phil
Phil,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 29 日
Kamilah
Kamilah,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 28 日
Amanda
Amanda,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 26 日
Nice cozy
Nice cozy little hotel in the middle of Chicago
YEE LOONG
YEE LOONG,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 25 日
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 24 日
Ivy
Ivy,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 24 日
jeff
jeff,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 24 日
Sean
Sean,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 22 日
Good choice
Overall is a really great day located in the convenient part of Chicago to get around and see all the sites valet staff and some unknown staff. Member were pretty rude, but you’re gonna get that anywhere. You do get approached by a lot of the homeless community if you’re sitting outside in front of the hotel smoking or sitting.
Laura
Laura,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
CARLOS EDUARDO
CARLOS EDUARDO,7 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 18 日
Sour sweet experience
My children were in spring break for school and we decided to have a mini vacation in Chicago. Hotels.com listed this hotel as well located and good reviews and booked it for one week. My first impression with the hotel was very positive because the checkin process was easy and we were designated as VIP and got a wine bottle as a welcome. Unfortunately, certain events changed this first impression. First, my room was not cleaned on Wednesday and then I dealt with poor customer service at the front desk two times on Thursday. Front desk staff was poorly trained to properly communicate with guests.
Juan
Juan,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 17 日
Daniel
Daniel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 14 日
Kearra
Kearra,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 14 日
Really grateful for the accommodations made my front desk for my partner’s birthday celebration. The comforts exceed ed our expectations and we had a wonderful time enjoying the room and ammenities.