Stayed at the Royal gateway hotel last year for work in Bend, great friendly staff
真實旅客
3 晚商務旅行
2/10
Muy pésimo servicio
Yhoander
3 晚好友同遊
2/10
DON'T STAY HERE! TERRIBLE! Booked a kitchenette room. At check in, we were told: "there are NO dishes, NO pots or pans, NO cutlery" Nothing to could cook with or eat with!! "But you can buy some at the store" - really??!!? Checked the room - NO paper towels, NO toilet paper, and NO bath towels!!! Certainly no hair dryer! And the sign at the office said "No ice" - and of course no ice cube trays to make our own.
Be forewarned! The Hotels.com listing for this dump doesn't mention that you get NOTHING in the room. Unbelievable they're still permitted to list on the site. Would NEVER stay there again!
真實旅客
1 晚旅行
8/10
Mike
1 晚好友同遊
4/10
Louis
2 晚旅行
8/10
Phil
7 晚旅行
8/10
The management is here. Here is really nice and friendly and if you ever needed anything, they were here overall very pleased.
Phil
7 晚旅行
8/10
Phil
7 晚旅行
8/10
Phil
7 晚旅行
8/10
Phillip
7 晚家庭旅遊
8/10
Phil
7 晚家庭旅遊
8/10
Phil
7 晚家庭旅遊
2/10
Absolutely the worst experience. Upon check in the owner demanded a CASH deposit. I did not have cash. He refused to use the credit card I used for the online reservation for the deposit. He handed my id and credit card through the window and slammed it shut leaving me to find another place to stay at 1100pm. I attempted to get a refund through hotels.com- while they were very helpful the owner refused to provide any refund on a four night prepaid reservation because I did not have cash on my person.
Richard
4 晚旅行
8/10
Phil
7 晚旅行
8/10
Phil
7 晚旅行
4/10
Noel
3 晚旅行
10/10
Very comfortable felt really relaxed sleeping here.
Kauwila Anakalea
2/10
Horrible service. Terrible hotel.
Gene D.
2 晚家庭旅遊
4/10
Price waas good, but TV didn't work and desk clerk could only speak limited English, no reading light, no tissues, couldn't get the heater to work, so IO moved.
Richard
7 晚旅行
10/10
Stephen
1 晚旅行
4/10
The propert management staff was extremely rude and abrasive. The threat of a cleaning fee for any evidence of smoking in the unit appeared to be thier thing.
The beds only had a sheet with below freezing temperatures outside. The bathroom had no vent fan, causing everything in the bathroom and sleeping quarters to be soaked in condensed steam. The bathroom ceiling was dripping brown droplets of previous tenants scum. The bathroom and hallway windows had layers of BLACK Mold. The scum dripping on all surfaces could have costed me an undue fee, due to thier lack of cleanliness and lack of no bathroom fan, i cleaned up the stated scum that they did not, so i could not be held responsible for their lack of cleanliness. I will not be a return customer and will not recommend to anyone even if they are in a pinch. I took photos of everything stated here accept for the rude customer service.