Overall, it’s a great hotel. We had quite a few issues with housekeeping but it was a good hotel option overall.
Pros:
⁃ Hotel location is perfect! Attached to Nelson Mandela Square and mall. Lots of great shopping and restaurants!
⁃ Turn down service at night. They bring candies and bottled waters.
⁃ Spacious room and bathroom. Room also had built in power converters.
⁃ Concierge is great and attentive. So are the valet guys outside. They all gave great customer service.
⁃ Gym is a decent size.
⁃ The spa was really nice and the massage was great.
⁃ String water pressure. And hot!
⁃ Complimentary slippers.
Cons:
⁃ Main issue the ENTIRE 4 days was housekeeping. We literally had to beg for face/bath towels everyday! We called multiple times, asked the housekeepers in the hall for towels, and sto by the front desk. And the couple times they actually did bring face towels, they only brought 2 each time and there were two of us in the room. One day they told us they were out of face towels and to call later. here must be different managers and training for the housekeeping because the concierge and valet folks were wonderful.
⁃ Booked a room with two double beds and was put in a room with a King bed. Not a big deal but not what I wanted.
⁃ The bathroom sliding doors are glass and see through. There’s sheers in front of the doors but they’re paper thin. Wasn’t a huge issue but not the best predicament for privacy when sharing the room with a friend.
