Everything is fantastic, I just don't know why my room keeps wet if the air conditioning is higher than 20 degree. BTW . this is the second time we live in here, last time was ten years ago of our honeymoon.
Yuyong
Yuyong,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024 年 7 月 6 日
Chi Lap
Chi Lap,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 7 月 2 日
服務人員都很友善!泳池非常不錯!兒子女兒都玩的非常開心
SHIH YI
SHIH YI,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024 年 6 月 20 日
Good
Ka chun
Ka chun,7 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2023 年 8 月 15 日
wing yee
wing yee,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 21 日
Um pouso confortável pra curtir um paraíso
Melhor café da manhã da viagem. Pra tirar 10 com louvor, só incluir maçã. Funcionários muito simpáticos, solícitos e eficientes. Destaque especial para Mia da recepção, do turno da noite. Fomos recebidos por ela que nos levou para conhecer o quarto, pois a maneira de se chegar a este não era tão simples, e nos deu todas as informações para otimizar sua utilização, além de todos os outros serviços como transfer, etc.
Ebenezer
Ebenezer,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 20 日
Ikram
Ikram,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 14 日
Good family resort.
A little run down but really chill. Easy to walk down the road for restaurants, massage, pharmacy etc.
Amy
Amy,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 12 日
The hotel is old and need maintenance!
The room does not live up to the hotel rating and does not look like 5 star hotel.
The breakfast is very standard.
The restaurant menu is good.
The staff are nice.
Even though the hotel is matketed as family friendly, it was not possible to use our stroller as there were stairs everywhere with no other options.
The odd thing is, I was asked to make a review upon checkin! And the staff was waiting for me to write the review before I even saw the room. I refused. This may be the reason why they have so many good reviews.
I will give the hotel 3 star. The food was good and the staff was nice. However, mains is really needed.
真實旅客
8 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 10 日
Be aware of construction
Hotel is under construction. Be aware of no elevator until the construction is complete. we had to walk up 84 stairs to get to our room, View of the room was excellent, breakfast buffet was great. Staff were great.
Fari
Fari,7 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 9 日
Kathleen
Kathleen,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 5 日
We stayed at Novotel Phuket Kata Avista Resort And Spa family-friendly hotel where my kids had a blast! We booked the Family Explorer package but didn’t fully use the amenities. The staff was incredibly friendly and welcoming.
Varun
Varun,3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 4 日
We booked this hotel because the splash park looked child friendly
Holly
Holly,6 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 28 日
Arwin
Arwin,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 26 日
Amazing staff, gorgeous view, Celiac safe
Great sea view room was spotless and comfortable. Wonderful, consistently professional staff at every level. Alon gave great help from the front desk, and Din was the best waiter you could ask for.
My wife has Celiac, and we enjoyed the "half board" plan. We ate breakfast and dinner at the restaurant for 8 days, and she didn't get glutened even once! A great plan for people who need to eat gluten free. The chefs were extremely helpful, and all the wait staff were knowledgeable.
Yes, it's a small climb back up to the hotel, but their shuttle to the beach every half hour helps a lot.
Can't wait to stay here again the next time we visit Phuket!
Alex
Alex,8 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 17 日
Linn
Linn,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 16 日
Nicola
Nicola,7 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 5 日
Borislava
Borislava,9 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 28 日
Thank you Tom and Alom. You guys and everyone else made my stay above expectations.
Thank you again
Harrisoj
Harrison
Harrison,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 28 日
family-friendly hotel with excellent service/staff
A family-friendly hotel with excellent service and staff. Breakfast was great. The rooms are a bit old and not soundproof, but very clean. The view from our room was truly disappointing; the day after our check-in, we were offered the possibility to change rooms, but we didn’t want to move all our clothes from the wardrobes again.
The hotel is located on a very steep hill, but there is a shuttle bus to and from the beach every 30 minutes.
A special note: on the Songkran holiday, when the hotel was fully booked, we saw the manager personally helping the staff set up tables in the breakfast area — a really impressive gesture.
antonio
antonio,11 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 28 日
The property is set up nicely for families. The Family Rooms are cute and engaging for kids, there are two kids' clubs, and there's a separate kids' pool and splash pad.
The staff are fantastic, and the location is convenient for shopping and the beaches.
Unfortunately, the property needs a refresh. The buildings are tired and have worn poorly. The rooms have hollow-core doors with no insulation or weatherstripping. You'll have perpetual moisture and ambient noise in your room. The splash pad must be resurfaced as it's buckling, cracked, and generally dangerous for young kids. The WIFI was atrocious - incapable of handling any videoconferencing (so don't plan to do any work while you're there).
This property has a lot of potential, but doesn't live up to the Novotel brand name.
Victor
Victor,6 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025 年 4 月 28 日
The family room is just a large standard sized hotel rm. My room had a mildew smell my entire stay and the blankets felt damp from the moisture in the room. There was a consistent sewerage smell coming from the toilet. We asked for washed cloths 5 times in our 3 day stay and kept receiving hand towels. I wouldn't stay here again nor recommend it.
Leonard
Leonard,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 28 日
Harrison
Harrison,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 28 日
Stephen
Stephen,9 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 27 日
The shuttle service to Kata beach was nice since the hotel is on a steep hill. The deluxe room with sea view was spacious with plenty of closet space. We were on the fourth floor and the trees obscured some of the sea view.The staff service was excellent. The restaurant menu was good and the buffet breakfast was great. I didn't know all the pools would be over run with children although it's a family oriented hotel. We had a difficult time securing two seats by the upper pool mid-day.