Horrible service. Rooms need urgent refurbishing. Bars and restaurants need younger,…
We really enjoyed our stay! The resort is located right by a beautiful strip of the beach…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
Spa 設施每日開放。6 歲以下兒童必須有成人陪同方可進入 SPA 池。16 歲以下房客禁止進入 SPA 池。
機場接送的費用為 USD 55 (每輛車 (單程，共 3 個座位)
6 至 18 歲兒童的機場接送費用為USD55 (單程)
16 歲以下房客禁止進入健身中心、健身設施或 SPA 池。
6 歲以下兒童必須有成人陪同方可進入 SPA 池。
16 歲以下房客禁止進入 SPA 池。旅客須事先聯絡住宿業者預留折疊床/加床。
住宿使用消毒劑進行清潔；經常有人接觸的表面會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
住宿在前一組旅客退房後，將等待至少 48 小時才會接待下一組旅客入住相同的房間。請注意，不同國家和不同住宿的文化規範和旅客規定會有所不同，顯示的規定是由住宿業者提供。
Great experience worth the price and the stay. Lovely destination for family and also couple looking to vacation at the coast.
Joseph, 2 晚旅行, 2021年01月11日
The resort is located in a magnificent position, the grounds are huge and the gardens beautiful. The buildings are nice and the lounges are comfortable and elegant. The service staff were all very helpful. However, the resort shows signs of aging and badly needs a renovation. Many outsude wood structures are rotten and falling down. Our room was extremely humid, the bed and our clothes always felt damp. The walls were often wet to the touch. The bathroom fittings were old and we needed some small repairs done. Overall the feeling is of an old resort that has huge potential (amazing beach and nice beachside bar/restaurant, great spa) but a major renovation is due. Also the fact that half the buildings are boarded up and appear to have never been finished doesn't help.
Andrea, 6 晚旅行, 2021年01月06日
It was so refreshing! Though I may have forgotten my phone in Room 4025. Would be glad if they found it.
Joseph, 8 晚旅行, 2021年01月05日
DO NOT STAY AT THIS HOTEL IF YOU LIKE NICE THINGS AND WANT A TRUE 5-STAR EXPERIENCE. This hotel lies about being a 5 star resort when in fact it more of a 2 star resort. Everything is completely dated from the rooms, to the glasses served at the resort itself. From check-in, I had an issue. It took over 30 mins to check in which is annoying given the 2 hour drive to get there for MOI Airport in the heat. The service is also completely slow at the restaurant and you are served on the cheapest of dinnerware and cloudy plastic cups that clearly needs to be replaced. The food is also mediocre. I had to check out a few days early after being upgraded to a junior suite which was also just as terrible as my old room. If you’re looking for a true 5-star experience. Go stay at Swahili Beach Resort! It’s worth the price there. I am still waiting on my refund from this property who refuses to answer the phone. The water in the room runs brown at times, the tubs are disgusting. I can go on and on about how terrible it is there. Save yourself the trouble and book somewhere else.
Faybeyon, 4 晚好友同遊, 2021年01月03日
The staff friendliness and attention to details. They made me a farewell cake when I left.
20 晚旅行, 2020年12月18日
A nice resort with very friendly and helpful staff; and beautiful beach front. We especially appreciated the special buffet for Christmas and 2 previous days, the atmosphere created by the staff and animation team was lovely. We also enjoyed a lot our evening in the beach bar, with its creative cocktails and direct view on the sea. The rooms near the swimming pool can be noisy, part of the premises were under maintenance (a pool, a bridge) and one of the restaurants was closed, which limited a bit the options in the resort. Overall we would recommend it for people and especially families looking for half-board holidays.
feras, 6 晚旅行, 2020年12月18日
The hotel was good with good overall service. Staff
4 晚旅行, 2020年12月17日
Booked an appointment at their spa. Was there in time and was led into the massage room. Then I waited 20 minutes without any further service or explanation. Then I got up and got dressed and said I would cancel the massage. This kind of service is very poor and created an atmospare of irritation during my stay. I think that the hotel sould get rid of their spa section unless they improve their service. Without the spa section I would have rated the hotel higher.
Havard, 7 晚旅行, 2020年12月15日
The staff are amazing kind and hospitable! The breakfast was nice and the beach guards are so kind
2 晚浪漫之旅, 2020年12月14日
Diani Reef Beach Resort COULD be a very nice place. Setting is beautiful, beach is gorgeous, building and pools very nice but run-down and not maintained. The rooms are ok, smallish but not very worn out. A/C works very well in room (not well in gym). Pools are big and nice but water very salty and water level so low that circulation cannot work properly. Pool also very cracked and does not look inviting at a closer look. WORST OF ALL, however is the management's poliicies and attitude towards clients: welcome-letter is in practice just a reminder of what is prohibited (including bringing any snacks, water, drinks from outside to fill your fridge) and what is offered at the hotel. If you read the electronic one you are further informed that eating outside hotel is dangerous and changing money should only be done at hotel. In fact wonderful restaurants abund just outside the gate and a half dozen reliable banks very close too (offering 110 KES/$ instead of the hotel's 90KES/$ - so who is actually cheating?). Breakfast is ok for a tourist resort but dinner buffet is hardly worth 1/3 of its price and a la carte list is both boring and of low quality. But prices are five star...Sorry to say that while most of the staff are quite nice (and not strict abt the stupid policies) the restaurants (price and quality) and negative attitude of management (somehow trying to inprison you on site) ruins experience. Also tried 5 times to get a cold, expensive beer but was +15C COULD be nice
Johan, 7 晚旅行, 2020年11月18日