Tried to see if early checkin was available, no big deal if it wasn’t, but was looked at like I was stupid by an employee named Tonya for even asking.
The third day of my stay my debit card was trying to be charged for the stay when I know I used a credit card. Since I did not authorize this my bank flagged it as fraud and I had to cancel that card and now deal with a replacement. That same day I was being charged on my credit card, which I wanted to use, but it was for a different amount than I was charged on the first day. I went to the front desk to figure this out and was understandably a bit heated. Luckily I dealt with a different employee who was very nice and said her manager would help once he was back. During this exchange, once again Tonya popped up. She told me to “lower my tone” because she was checking in a guest. I was not screaming by any means and this only irritated me more given the situation I was in with my credit/debit card.
Once I figured out the card situation I unfortunately had to interact with Tonya again. I noticed 2 full shampoos were left in my room even though I had the privacy sign on. When I gave them back and asked why someone went into a room with a sign she said it was a “miscommunication” and “what would you like me to do about it?”
Yet another Tonya interaction on my last night. I called for toilet paper and she said sure, walk down to get it. Walk down to the lobby in my pjs? Horrible employee! Almost ruined my vacation!
真實旅客
7 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月10日
Danielle
Danielle,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月8日
The room was not cleaned daily. I had to go to the front desk to request the room be cleaned and made up. They said the service was every other day but that information was not conveyed
Bryan
Bryan,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月13日
Virginia
Virginia,6 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月2日
Itzel
Itzel,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月26日
Great room, however we booked a king room months ago and that is not what we got. We were told after discovering this that it’s extended stay so if a corporate tenant extends theres nothing they can do. Staff was so nice and great breakfast. Very clean.
Melissa
Melissa,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月24日
AC limitations
The air conditioner was not able to cool the room. We had the temperature set to 69 degrees around 3pm and it stayed 77 degrees in the room for more than 3 hours. It was 98 degrees outside with 30% humidity so the AC struggled. Fortunately we brought our own fans and it was tolerable. I have had the same issue with this specific hotel at other locations
Greg
Greg,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月23日
Motel physical facilities were very clean, instructions available for using the in-room facilities were non-existent. Vehicle parking area was clean and well lit. However my vehicle received damage from thieves looking for, but not finding anything of value to steal.
Maureen
Maureen,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年7月25日
Nice stay
Although well maintained, it seemed a little tired, especially the lobby/entry area. The room was nice and spacious and very adequate. I wish there had been more parking but we arrived late so had to park quite a way from our room.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月12日
Amazing staff
Dominic
Dominic,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年7月1日
Not the greatest parking but great hotel
Nicholas
Nicholas,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月30日
Tamera
Tamera,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年6月24日
Jordan
Jordan,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年6月22日
No hot tub
Courtney
Courtney,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年6月21日
Wonderful service! Nice room and six of us fit very comfortably.
STEPHANIE
STEPHANIE,1 晚家庭旅遊
Travelocity 真實旅客評語
4/10 一般般
2024年6月17日
Disappointed
The room was very small, the king size bed was very uncomfortable. The side close to the wall was higher than the opposite side, which was compacted and hard. This made the bed slopped from one side to the other like a low-rider. In addition, there was a large cockroach in the closet. I mentioned it to the receptionist on my way out. The sofa bed did not have any sheets on the mattress, just the cover, and we couldn't find any in the room. Breakfast had limited choices but was decent. Next time I visit Albuquerque, will definitely consider staying somewhere else.
Maria
Maria,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年6月15日
Had a good stay. Was a nice clean room and beds were comfortable! Only complaints I have was we asked the worker for some towels after getting out the pool and she was rude and then brought us some old towels with holes all over them and black stains they looked like rags and for the price that you pay for the rooms I feel like that was unacceptable, disrespectful and rude!
2nd: No hottub 3rd: Shower wasnt all that great