Beautiful hotel and location. Most impressed with the service. Super friendly and helpful staff.
Randall
Randall,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月8日
food and entertainment
Scott
Scott,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年10月5日
Maria Elvira
Maria Elvira,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月30日
Makani is beautiful. When booking, please be mindful that this resort is not located on the mainland, but on an island. Cartagena is 20 minutes away by speedboat. The boat ride to the island was an adventure. If you are looking to party and be up all night wandering the city, then do not book here! This is a great place for quiet, reflection, and relaxing.
Upon arrival, We were greeted to a nice cool drink and staff that were friendly. If you do not speak the language, Google translator is a must!
The room was beautiful. However, the showers are hot or cold, never warm. I enjoyed the private jacuzzi. It felt like sitting in my own oasis.
One downfall is the cost of food and drinks. 1 bottle of water is over $2 usd if you add in the tip and service tax. French fries is about $7. We ordered 2 Tequilla sunrise and was charged for separate ingredients… orange juice! Tequilla… until a discussion was had.. so be sure to look before signing the receipt. Overall this was a great experience. I would recommend staying here. I give this place 4.5 stars!
Andrea
Andrea,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年9月16日
Condiciones e aseo de la piscina l final del dia no eran las mejores, sitio muy lindo , construccion espectacular
Carlos
Carlos,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月13日
Great place to stay in Cartagena. Very upscale and special with your family and loved ones
Yuriy
Yuriy,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月24日
Staff was very helpful on our way there and back, however whilst we were on the resort, especially those by the pool were slightly absent minded.
Having said that, it’s been a great experience with tastefully designed interior in the room / villa and I’d go again for a quiet relaxing retreat.
Sara
Sara,2 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2024年8月22日
Overall, it’s a beautiful property. Within a couple hours of arriving, we were already considering extending our stay… that is, until we took a shower. One min of scalding water followed by 5 mins of cold, rinse and repeat (no pun intended). Maintenance just said that’s the way it is. On the plus side, Alejandro (a manager I believe) was very proactive in offering to compensate us by offering us spa treatments. Overall we enjoyed our stay- and had the shower worked properly, we would have really enjoyed it. It’s just if you’re paying $450+ a night for a room, a shower works properly is a must.
Tarl
Tarl,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月17日
The resort is beautifully made and has a great pool area as well as restaurants. Also the rooms are spacious and luxurious.
However, the service has a lot of potential for improvement. Waiters forget your order and/or bring them twice. Every order takes 30-60min (even though there were barely any people sometimes) and the staff seems very relaxed and are talking with each other.
We were locked out of our room for 3h and we received no apology for the long wait. The wifi also didn't work very well and had long outages.
Furthermore, after denying them a tip because of the bad service some waiters completely ignored us until we told the reception and management.
Alexander
Alexander,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月17日
Great place to be calm and happy
Yuriy
Yuriy,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月16日
The best hotel I have seen in all the islands in Cartagena
Giovanny
Giovanny,1 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年8月10日
Excelentes instalaciones
Las instalaciones son excelentes , agradables y muy bien decoradas. los habitaciones son demasiado cómodas y bonitas . El personal en su mayoría no es cálido ni amable .a excepción del señor que te recibe en la playa para transportar las maletas ( Leonardo Mendoza que es muy amable ) Claramente hay un problema gerencial el servicio es lento y equivocado . Te entregan pedido que no ordenaste , y cuentas que no son las tuyas . El SPA no es para nada relajante . Estás expuesto a todo lo que pasa en la playa . Música ruido . Sin ninguna privacidad.
ANA CECILIA
ANA CECILIA,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月5日
Aaron
Aaron,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月23日
O atendimento incrível, todos dispostos a ajudar. Quarto grande, confortável. O café da manhã é servido com opções à la carte. O restaurante é muito bom, os pratos servidos estavam muito gostosos. No jantar as opções são bastante reduzidas. Passamos 4 dias e foi bastante relaxante.
Marcia T De O
Marcia T De O,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月1日
Smooth checkin process , great staff all around. Facilities , rooms, pool area etc all top notch. Easy checkout process. Beautiful Island and private space set aside for overnight guests
john
john,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年6月21日
Ruqayah
Ruqayah,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月21日
Fabulous resort. Did two days. Pool and restaurant were great . Room was even better with two floors and rooftop jacuzzi . Staff were attentive and very nice . Highly recommend 2-3 days or at least a day trip .
Josh
Josh,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年6月18日
Excelente!
Tivemos ótimos dias no Makani, o hotel é super novo, o quarto era amplo e muito confortável. A comida do hotel também foi excelente, e os funcionários extremamente prestativos. Ótimo lugar para descanso.
Nadia
Nadia,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年6月4日
Not only that the ac and wifi for my villa werent working, i had at all times people inside my rooms fixing these issues, on top of that the property staff offered some discount if i ever wanted to come
Back and alejandro didnt get back to me with necessary info to re book. I want my money back
Hasay
Hasay,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月3日
El personal fue muy atento, siempre pendiente de cada detalle. Un trato personalizado y calido.
MAURICIO
MAURICIO,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年6月3日
Gabriela
Gabriela,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年5月23日
The most beautiful resort I’ve stayed at yet! I loved how calm and peaceful the whole vibe was. Went here with my husband, and was so sad to leave. Highly recommend!