My partner and I stayed for 3 nights, Thur-Sun, last week. This is definitely more of a B&B than a hotel and from our experience, 3 stars is rather generous. On arrival at 3:30pm the hotel was closed and we had to call staff to check in. We waited nearly 30mins. The room we were given was on the ground floor right by the entrance (no.24). It was clean, but rather dark and dingy. There were only 4 clothes hangers provided. The road was also quite noisy. The hotel is just a 5 min walk to the old town, which was excellent and there are plenty of places to eat. Although, you have to walk along the edge of a busy road and I would be wary if you have children. We also returned to the hotel at 10pm in complete darkness, which felt rather strange. In the mornings we were woken by people talking outside our room by the entrance and smoking by our window. Breakfast was fine, but rather basic. As the hotel began to fill for the weekend, parking became problematic, by Saturday we had to park a 10/15min walk down the steep hillside at a local supermarket. On Sunday, we were told to check out by 9am, however at 8:30 reception was still closed. We had to call staff back to the hotel again and had to wait over 20 minutes. It was rather stressful, as we had a flight to catch. So overall not a particularly relaxing stay at this hotel, but it was cheaper than other accommodation in the area. Volterra is an exceptionally beautiful town though and we enjoyed the area very much.