We stayed 2 night at the hotel for family vacation.
Overall the facilities were a disappionted!
First we booked the twin room with 2 people including breakfast and surprised that we were told the breakfast only included for 1 person only and we have to pay for another one which seems strange and tricky on the booking.
Second, the private onsen need to pay ¥3000 per session seems expensive though being a business hotel and service provided! I checked it was not any charge before in this hotel and not sure when they change the policy !
Also, the 2nd breakfast session is from 8-10am. However, the last entry is cut at 9:30am which is fine but there were no any verbally notice during check in but just very little small words written in a full page of general information which is just hard to aware.
Although the staff finally let us in but the communication is bad between front desk and restaurant which we needed to keep explaining what happened to different staff again.
The hotel provides mineral water to guest at room daily but it’s in grass bottle. I feel it’s not convenient and it will waste if guest is not finished while they cannot just take away
While the hotel dose not have their own carpark is also a weak point compare to other similar range of hotel in the same region