lobby staff are nice and helpful
restaurant staff is rude and impolite
(when we try to take a small bottle of hot water away after having the breakfast, the staff shouted but we didn't aware that she was shouting at us, so we didn't stop taking the hot water. then, she shouted us again and warn us that it was charged if we take the hot water from the restaurant and asked us impolitelying whether we understand. we then, shopped to take but she was still rude to us) totally unacceptable experience :(