Stay elsewhere
Service - The small concession was empty, so few snacks available after a late arrival. The staff couldn’t keep up with the breakfast rush, so we had to wait for food to be restocked and were late for our event. Otherwise, the service was fine.
Condition and Cleanliness - We booked a suite and the condition was upsetting - (1) tears and stains in all the furniture upholstery so we requested extra blankets to cover it before use, (2) the carpet was old and very dirty from years of dirty shoes, (3) the ceramic baseboards were detaching from the wall in the bathroom, (4) the grout around the soap dish in the shower was black with mould, (5) the shower head was covered in mineral staining and a pink scum, (6) the grab bar wall attachment was dirty with soap scum, dust, and what looked to be mould, (7) the finish on all of the cabinets and bathroom doors was a wood stain and much of it had worn off, (8) there was crumpled toilet paper behind the bathroom door when we checked in, (9) there were no extra toiletries, extra cups, or other amenities in the room, (10) there were no dishes in the kitchenette, unlike most other suites I’ve booked at other hotels in the past year, (11) the curtains were torn and repaired with clear tape.
The bedding seemed clean.
We could not move to another hotel because of our event timelines, so we cleaned how we could to tolerate staying there and avoided touching surfaces. Took only a few pics, nowhere comprehensive of issues.