I’m not one to complain, but our stay was horrendous. I paid 480 dollars for the most inconvenient hotel I’ve ever stayed in. None of the guests could easily use the elevators because our key cards weren’t working - it would sometimes take 10 min just to get to our floor - that’s not an exaggeration. The hotel advertised a swimming pool which is a main reason why we booked but it closed at 3:45pm on a Saturday and didn’t open until 12 noon on Sunday. Our room had a broken ice bucket, the bathroom light was just about hanging off the wall, the carpet was stained with blue ink, there was no hotel info/guide with wifi, hotel or menu info, no one would answer guest services or room service lines, no luggage carriers were available and the hallways were 80 degrees. Some of this could be overlooked if we weren’t traveling with a 16 month old. Not to mention everything costs extra money - 25 dollars for self parking, 35 dollars for valet parking and 15 dollars per person for a less than impressive breakfast. I am so disappointed and I can’t believe I wasted this much money here. We will definitely not be returning or recommending to family/friends.
