This was a very basic hotel and not what we were expecting according to its photos. We were on the ground floor. It was difficult to relax on the patio to read or talk due to the extremely loud entertainment by the adult pool (which you could still hear on the beach) and lasted all day until 8pm. Also, smoking is apparently allowed on the patios. We are not smokers but the people next to us were very heavy smokers.
The majority of the staff were very friendly and helpful. Unfortunately, the front desk was not. We found them short- tempered, rude and condescending. We had an incident with a small gecko in our room. We were not scared of it but didn't want it crawling on us while sleeping (not sure if they even do that) and asked the desk for someone to help find it. They kept telling us it wouldn't bother us. An hour later, security came to our room, found the gecko, hit it so much with a broom that its body split in two and then threw it in the yard next to the porch and walked out the door laughing at us. I kept hollering to stop and not to kill it but they did not listen. We were so upset and regretted calling.
Overall, the facility was just ok. Nothing exceptional. If you are looking for a very basic hotel on the cheaper side, this is good. It is definitely not for those wanting anything upscale with a bit of luxury. Spend the extra $500+ and go elsewhere.