The property is a great location but it is severely run down. Minimal employees, only one person running the bar and restaurant. Pool had an electric cord in the water running the light which seemed dangerous. It is a shame that such potential hasn’t been kept up
Christian
5 晚旅行
4/10
The property was in disrepair. We asked for someone to address our concerns..
Are concerns were not fixed and we never heard from anyone telling us why they weren't.
Frank
11 晚旅行
8/10
Hector
4 晚旅行
10/10
Victor
2 晚旅行
10/10
Laura
1 晚商務旅行
10/10
andrea
1 晚旅行
6/10
Need remodeling in some areas.
Marta
1 晚商務旅行
4/10
The grounds were poorly kept. See pics. The grass was overgrown and there was debris everywhere. The pool was molding AFTER it was shocked. Someone collected the debris that had fallen in but no attempt was made to clear the green algae. See pics.
The pillows had no pillow cases. The furniture and bathroom set up looked like it was pieced together with random items.
There were no key cards. We were given physical keys and had to swap the keys back and forth with the office and housekeeping to get replacements towels. One young lady on the housekeeping staff was especially nasty. No attempt to offer good service. Straight attitude. The bar staff made ever attempt to be accommodating and friendly. They were the best part of the stay. At check in we asked where alll of the other people were. The lobby and bar were empty. We were told everyone was sleeping. It was 2pm!! Trust was There were probably only 6 other people staying there. She also voluntarily told us the pool was just shocked multiple times. It was not only green with algae but dirty. She told us we could walk to various restaurants. We couldn’t remember seeing any on the drive in. There was NOTHING within walking distance, She was clearly being deceptive and exaggerating the truth about the resort and its offerings.
I would NOT recommend this resort to anyone.
H Lynn
2 晚好友同遊
2/10
My friend and I missed the connecting flight due to air traffic on the runways and pulling into the gates in ATL and we missed the flight. This hotel would not refund our monies. They would not even consider it given we had to cancel our entire trip and wound up returning home.
tameka
3 晚好友同遊
8/10
Good experience
Jennie
1 晚旅行
6/10
We stayed in a bungalow. The room wasnt very clean. There is a big hole in the floor under the flooring by the door. Tried to avoid it so we wouldn't fall through. Service at the restaurants is very slow if they open. Most of the time not open when their supposed to be. Shower is so small. Less than 3 ft by 3 ft. Basically slept there and left for the day our entore trip. Pool is dirty. Lots of dead palm leaves all over. We had to ask for them to clean our patio
John
7 晚浪漫之旅
8/10
Charles
5 晚旅行
8/10
Friendly staff, things around the property could use some repair/upgrading, but a very relaxed place to hang out and just chill. Close to downtown Christiansted and situated directly on the beach.
Sean
4 晚浪漫之旅
10/10
Right on the beach… Loved it!
Cara
4 晚浪漫之旅
6/10
Beautiful ocean view, staff friendly, food not so great. I understand “ Island time” but service slow and lack of availability of items such as lemon or club soda with our week stay was frustrating. We were able to change our room after night one from lower level to second floor which provided an excellent view, appreciate that! Needed to taxi every where and I was personally not prepared for the need of cash not card. Caribbean night outstanding! Overall it is a hotel under change of management from what I understand.
Tara
7 晚旅行
8/10
We enjoyed our time here. Was quiet and relaxing. The staff were friendly and accommodating.
Gina Marie
8 晚浪漫之旅
4/10
Bar staff great. Food service poor. Poor upkeep
tim
10 晚旅行
10/10
Star was awesome. She got us an early check-in and was gracious in welcoming us with 2 tickets for rum punch.
Room was clean and comfortable with beautiful ocean view from balcony.
The young lady tending bar did a great job.
真實旅客
1 晚旅行
4/10
This was a return trip from six years ago. So sad. The grounds were unkempt. The lighting around the entire property was physically destroyed. The rooms were dirty and unchanged from 6 years ago. There was filth in the microwave, no coffee and damaged tiles in the bathroom. The rooms had smoke detectors or sprinklers.
The staff was trying their best - truly. Pleasant and professional. But we learned that the new owner is just milking the Cove for cash and making no effort to improve the resort - let alone make it safe. It pains me to write this. The location is excellent. The staff trying their best with no help from the owner.
George
4 晚家庭旅遊
8/10
The property is beautiful and my view of the beach was breathtaking! The staff were very friendly however, the room was not cleaned thoroughly on arrival and I had to call the front desk several times, to take the dirty towels and replace with clean towels. Also, the front des contact information was difficult to locate.
Angela Olivia
4 晚家庭旅遊
8/10
真實旅客
5 晚家庭旅遊
2/10
Run, picture are not updated at all, I wouldn't recommend this property to my eorst enemy.
We got a note from the manager with her email ,Phone number stating to give us 6 days of refund....then wouldn't answer the phone with Our booking ( Expedia) so never got a refund....
Brenda
6 晚浪漫之旅
4/10
I rarely leave unsavory reviews, but this place is extremely rundown. They seem to be more worried about their nightly entertainment than making sure their customers are happy. We sat in the restaurant for breakfast 18 minutes after it was open, and no one came to us or talk to us, but the server was there ignoring us. I must say the location right on the beach is beautiful, but if they don’t take care of this property, it’s going to fall down.
Lisa
4 晚旅行
10/10
Enjoyed staying here. It was convenient to Christiansted, access to supermarket and staff was very friendly. Did not like the TV setup with no access to regular channels.