Does Hacienda Encantada Resort & Residences offer free cancellation for a full refund?

Yes, Hacienda Encantada Resort & Residences does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hacienda Encantada Resort & Residences?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Hacienda Encantada Resort & Residences?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hacienda Encantada Resort & Residences?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Hacienda Encantada Resort & Residences?

Yes, an airport shuttle is available. The charge is USD 85.00 per vehicle one-way.

What are the check-in and check-out times at Hacienda Encantada Resort & Residences?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 10 AM. Contactless check-out is available.

Is there an onsite casino at Hacienda Encantada Resort & Residences?

No, this hotel doesn't have a casino, but PlayWin Casino (15-min drive) is nearby.

What is there to do at Hacienda Encantada Resort & Residences and nearby?

Have fun with onsite activities like horseback riding, volleyball, and beach yoga and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 3 outdoor swimming pools. Hacienda Encantada Resort & Residences also has 3 swim-up bars, a sauna, and a steam room, as well as a picnic area and a garden.

Are there restaurants at or near Hacienda Encantada Resort & Residences?

Yes, there are 5 onsite restaurants, featuring alfresco dining, Mexican cuisine, and ocean views.

Does Hacienda Encantada Resort & Residences have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Hacienda Encantada Resort & Residences like?

Hacienda Encantada Resort & Residences is located on the waterfront, a short 18-minute walk from Cabo del Sol Golf and 2 minutes' walk from Islands and Protected Areas of the Gulf of California.

Hacienda Encantada Resort & Residences, Cabo San Lucas: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Nov 4, 2025

Clean and nice

Vanessa, 1-night trip

10/10 Exceptional

May 26, 2025

The property is beautiful and well maintained.

Mary, 5-night trip

6/10 Good

Jul 1, 2025

Beautiful.

Nicole, 4-night trip

10/10 Exceptional

Jan 26, 2024

The staff were incredible so kind and attentive, love the authentic Mexican food.

Macaria, 2-night trip

10/10 Exceptional

Apr 12, 2023

Very relaxing Grounds were very well kept and rooms were very clean and tidy

Brian, 3-night trip

10/10 Exceptional

Jul 17, 2022

Super friendly staff from bellboys to housekeeping Makes you feel comfortable and safe

Saul, 7-night trip

6/10 Good

Sep 25, 2022

The property was beautiful ! The staff was super friendly !

Selena, 3-night trip

8/10 Very good

Jan 20, 2024

This was a beautiful resort with fantastic staff. The views are spectacular all around the property. Didn’t appreciate the “timeshare pitch” we received right after checking-in though.

Erin, 4-night trip

8/10 Very good

Sep 16, 2024

Fun

Jason, 3-night trip

10/10 Exceptional

Feb 27, 2023

A superb welcome and check in experience. The staff all throughout the grounds are friendly and attentive. The dining options are fantastic - so much to choose from and the food is a 5-star experience. Delicious dishes!

Noelle, 1-night trip

8/10 Very good

May 2, 2024

Very nice property Just be wary that Cabo is in Mexico and is not as safe as most people claim. Just be cautious when not at the resort

braeden, 8-night trip

8/10 Very good

Jun 5, 2024

All the staff was attentive, helpful and so kind. Our room was very quiet, clean and close to the ocean with an amazing view! The restaurants served food that was well prepared. The only drawback,(for us), was there was no “live” music to dance. Lack of night life activity made it boring after a late dinner.

Terry, 4-night trip

2/10 Poor

Mar 28, 2023

Food was awful and got food poisoning from here.

2/10 Poor

Oct 15, 2022

NO beach access

Jaspal, 4-night trip

8/10 Very good

Mar 11, 2023

Was supposed to have a king bed and two twins.

Brianne, 3-night trip

4/10 Fair

Aug 25, 2022

If you go all inclusive, be prepared for the extra rules and hidden charges. Embarrassing moments with my family

Patricia Navarro, 4-night trip

6/10 Good

Nov 26, 2022

Awesome property, very clean, staff is very friendly and helpful. Food was just ok, no entertainment, pools close early (adult pool closes at 5:30!). Our room overlooked the beautiful ocean, but also construction from 8:00 until 6:00 everyday. Very loud, hammering, sawing ect. Overall a very nice property, but would not stay here again due to having to sign a receipt and tip for everything all day long!

Lori, 4-night trip

8/10 Very good

Sep 22, 2022

Staff was great, hotel was beautiful. The only issue we came across was service at the bar. We were all inclusive and 2 drinks in we were told our tab would closed within an hour. Also service was rather quickly for those who were not all inclusive. They would get served before us. One last complaint their little store charged our account over $100 for a purchase we did not even make.

Waylon, 4-night trip

10/10 Exceptional

Jul 14, 2022

Our family had the most amazing time at this resort. Our residence was incredible. Paul our butler made the entire trip absolutely unforgettable. He made great recommendations and handled booking our excursions. He helped with everything we could have possibly needed. There are several pools to enjoy. The beach chairs aren't available to under 18 which was a bummer since we had 2 12 year olds with us, but an adult area is probably appreciated by many so we understood. Room service is not included in the all inclusive but we were able to order food to go from a nearby restaurant so not a big deal. We enjoyed all the meals that we had. We can't say enough good things. It was perfect for our family. It was a great mix between family and adult activities. Paul really went above and beyond to make our trip special. We can't thank him enough.

Deanna, 5-night trip

10/10 Exceptional

Oct 19, 2022

This property was an Suprise. I have underestimate the size and quality of this place. The only thing I would comment there were not enough umbrellas by the pools for everyone. Pool service personals had not the I am happy to work here attitude. Occasionally it felt like we bother them to get us drinks. I did not like staff of 4 employees ( apparently inspection ) were dinning in hotel guests area by the pool...does not appear to me professional. The driveway to resort is not as glamorous as other resorts do have. Otherwise we loved this resort. Spotless, groomed to perfection, the best resort I have seen so far in Mexico to accommodate children to play fun and safe in pool areas.

Alena, 3-night trip

6/10 Good

Apr 8, 2025

This was our first time doing all inclusive for our honeymoon. We arrived and were checked in by Jasmine who was polite and professional, the only thing we lacked was an explanation of how the all inclusive worked in terms of signing out in restaurants etc. We checked into our room and were underwhelmed unfortunately. We booked a junior suite with ocean view, and we were placed on a ground floor junior suite, which you could see the ocean but it faced the pool so people could walk a foot away from us. Not ideal, then the toilet in our room was leaking, the smell was so bad so we requested to change rooms. The only room available was another ground floor in a different building with no ocean view. Again not ideal as we paid for ocean view so this was disappointing but at least the plumbing worked. Overall the property was nice, the view from the pool is beautiful and the majority of staff were excellent. I was just a little upset about the room situation since it was our honeymoon and we wanted it to feel special. It was just average. The food for the all inclusive was not great, very bland and the mixed drinks were not good. I don't want to be very negative about this property since the staff were so nice but the rooms definitely need an upgrade and the food and drinks were just not great quality (maybe this is normal for all inclusive). I probably would not stay here again and spend the extra money on an all inclusive where you can enjoy better quality food and drinks.

Emer Ni, 6-night trip

4/10 Fair

Jun 30, 2023

The brainless front desk have us a room right in front of the only area in the resort that plays loud music late into the night. We were traveling with a 3 year old! Luckily we were there for only one night but the terms and conditions the front desk was running through seemed absurd. It pretty much means you can eat at one of two places on site and all sorts of other nonsense. The restaurant staff were nice and housekeeping was kind but is never stay at this place again. Oh, did I mention they damaged our rental car? I didn't notice this till after we left but i wasn't going to go back to this place. Lastly, the pushy timeshare guy asking for my name and room number just felt so scammy and low budget. I guess scammy and low budget are good ways to describe this place.

anuj, 1-night trip

6/10 Good

Feb 13, 2023

Facilitates are beautiful however check in and check out staff very unfriendly. I had requested King Size bed and was told none available. But people who checked in after us were given option. No Expedia upgrade as stated. Got sick due to food not cooked well, hot food was always lukewarm, even coffee! We paid for all inclusive but besides breakfast buffet and poolside lunch options, mediocre food. My daughter had her wedding here and they promised her many things as part of her package that weren’t delivered. Pool and golf cart staff extremely nice. Had to call to get my room cleaned on day 3. Was told “it wasn’t on the list”. I expected so much more in terms of quality of hospitality staff, food and room requested. Won’t stay here again.

2/10 Poor

Nov 25, 2023

Customer service was terrible. We were not given the room that was promised. They were not helpful and friendly at the checking point. Service in the restaurants was slow and specially when you called down to get something send to your room it took multiple calls. We waited 4 1/2 hrs. to be able to get in our room at one point because the door indicador was red and the key would not work. The golf cart guys and the housekeepers were the nicest. The elevator stopped working and by the time we left had to carry the bags down 3 floors. Had a hard time making a dinner reservation. By the time we got one they would tell us they would try to squeeze us in but when we got to the restaurant there was no one there. “Squeeze us in” that was BS. The hotel was nice but unfortunately the staff was not.

Steven, 4-night trip

6/10 Good

Feb 4, 2024

I reserved an Ocean View Room through Expedia. The room they wanted to give me was not an ocean view. When I showed the check-in associate the Expedia listing I booked it from, the associate threw the paper back at me and said, "That's not us, that's their ad". Upon me insisting that they should honor their ad, he told me that owners get the good ocean views. With further pressing by me, we ended up with a Partial Ocean View. The original rooms are starting to show their age. The toilet "ran water" the entire week even after us asking for service. The drain in the shower was slow. The water in the shower fluctuated between hot and cold. Tough to take a shower. The shuttle use to be free to their sister property in the Marina. Now it's $32 round trip for two people unless you are an owner. A cab ride into town is now $30. Unless you are an owner it's an expensive place to stay. The breakfast buffet in one restaurant on property is $50 a person. If the food was great it would be one thing but it's not. I have stayed there five times. We will be looking at other choices for our next trip.

Jerry, 7-night trip

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