We did not enjoy our stay. Pool was out. They would not let me cancel. Front desk lady on the Thursday night was very rude. Her name was oge or something like that. I asked to speak with manager, which was refused. I asked for more towels for our room as our family was given two, oge said they didn’t have any more. There was nothing in the room that displayed the time, which was very inconvenient when my phone stopped working. The pillows in the closet, which I got out for one of my children, had a strong odour. The customer service is not good, they do not provide the basic essentials like towels, pool does not work and the cleaning in the rooms was not done well. I have been to hotels where things have not gone well, but not to a hotel where rude people are out in customer service. Oge should be put in position where she doesn’t have to interact with the public. The lady working Friday morning seemed very nice when we checked out.