卡潘尼爾飯店 - 羅馬

I wouldn’t know because I couldn’t stay. Because I couldn’t get there. I specifically looked for a hotel with an airport shuttle and after hotels.com told me there would be one I booked it. After calling the hotel I found out they DID NOT have a shuttle and would let me cancel. Hotels.com did nothing.

Very warm and comfortable. Loved the place!

מלון ממש נחמד אבל חשוב להגיד בשלב ההזמנה שהבריכה בתשלום ולא כלולה ושהגעתי למקום אמרו לי שזה בתוספת תשלום מאוד התבאסתי שסרתי שם

The people that work here are nice but you have to pay to use the swimming pool. If you order food downstairs they will not let you bring it up unless you want it delivered to your room for 8 euros. Even for pizza. I had to wait 30 minutes for my room to be ready the day i got here and it was never fully cleaned. I was getying charged extra for breakfast as if everyone in my room was eating but only two of us would go downstairs for breakfast. I asked 2 days in a row to get my refrigerator fixed and it never was so i had to keep buying water at hotel for it to be cold. Theres only one room for ironing and the key was missing after my second day here so i gave up and had to buy one. The carpets in room were dirty the ceiling has stains from water leaks. Curtain was ripped. Beds are stiff and pillows also.

Arrived to find a protest taking place outside the hotel, even more surprised to note quite a few well armed police in attendance. No clear signage made it impossible to find reception,I called the hotel but they never answered the phone. Eventually one of our party walked in and found out where to check in. I have a disability, and the hotel provides no disability parking bays.The staff are rude, and when I requested to see the manager, I was told to come back tomorrow. The hotel is far from 4 star, the hotel grounds are dirty and full of rubbish as was the driveway into the underground car park. The lift foyer in the car park was filthy, the hallway carpet s were heavily stained and the walls marked. The room was clean, but had no wardrobe, drawers or shelves for clothing, a safe as was advertised but not supplied and the toilet flush was hanging off the wall. During our 2 night stay the only staff member who spoke to us was a maintenance man. As for the rest of the staff we may as well not existed. Upon checking out, no enquiry was made as to our stay, and if everything met our requirements, this may have been because the staff member checking us out decided to answer the. Telephone, and carry on a conversation leaving me standing there. On the whole a poorly maintained, poorly managed hotel in a rather unsafe area.

I had a very good stay there. The staff were really friendly and spoke many languages. Rooms are cleaned everyday. The only downside is there are looks a bit run down and not much to do locally.

Some rude staff in the restaurant and bar . Took them 30 mins to make a hot drink. Had to ask three times and then re order as they had forget about me . Hotel made me wait 2 hours to check in despite turning up on time with family after long flight. Had to again go up and ask several times when the room will be ready . Hotel is too far from city and in the middle of nowhere . Probably a good hotel for local residents but not for tourists who do not have their own travel . Really disappointed with this booking .