I recently stayed at this property, and while the overall experience was ok regarding the cleanliness and location, a specific incident has led me to provide this feedback.
Upon check-in, I inquired about local tour companies, and the staff was helpful, helping me to book one excursion for that day. However, my satisfaction waned that evening with an unexpected room service follow-up around 11:30 pm.
A staff member arrived with a tray containing a cheesecake, two spoons, two glasses and mini champagne bottle, stating it was a courtesy from the property manager to which I asked if all guest were receiving that and she answered no.
This gesture left me uneasy, especially since my reservation was for one, and such gestures were not extended to all guests. At that point I had already a pretty tight schedule with the excursions I had reserved for the next couple of days, reason why I couldn’t change hotels, but made me feel unsafe so every night I was making to use something to block the door just in case.
I value privacy and respect during any of my stay, at any hotel, and this unsolicited intrusion felt uncomfortable. I hope this feedback helps in refining the guest experience. I tried to contact Expedia to report the incident but couldn’t find a way to do so, but would appreciate if an option to report this was built in the app.