Does Protea Hotel Fire & Ice by Marriott Cape Town offer free cancellation for a full refund?

Yes, Protea Hotel Fire & Ice by Marriott Cape Town does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Protea Hotel Fire & Ice by Marriott Cape Town?

Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 9:00 PM.

Is parking offered on site at Protea Hotel Fire & Ice by Marriott Cape Town?

Yes. Self parking costs ZAR 120 per night. RV/bus/truck parking is available.

Is airport shuttle service offered by Protea Hotel Fire & Ice by Marriott Cape Town?

Yes, an airport shuttle is available. The charge is ZAR 600 per person one-way.

What are the check-in and check-out times at Protea Hotel Fire & Ice by Marriott Cape Town?

Check-in start time: 2:00 PM; Check-in end time: 11:00 AM. Check-out time is 11 AM. Express check-in and check-out are available.

Is there an onsite casino at Protea Hotel Fire & Ice by Marriott Cape Town?

No, this hotel doesn't have a casino, but GrandWest Casino & Entertainment World (15-min drive) is nearby.

What is there to do at Protea Hotel Fire & Ice by Marriott Cape Town and nearby?

Have fun with activities like boat tours, fishing, and hiking, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and spa services. Protea Hotel Fire & Ice by Marriott Cape Town also has a garden.

Are there restaurants at or near Protea Hotel Fire & Ice by Marriott Cape Town?

Yes, there's an onsite restaurant, Fire and Ice Restaurant.

What's the area around Protea Hotel Fire & Ice by Marriott Cape Town like?

Protea Hotel Fire & Ice by Marriott Cape Town is in Cape Town City Centre, a short 4-minute walk from Long Street and 5 minutes' walk from Kloof Street.

Protea Hotel Fire & Ice by Marriott Cape Town, Cape Town: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Mar 31, 2025

Nice hotel in good central location

Nils, 2-night trip

10/10 Exceptional

May 16, 2025

All the staff was amazing, including George the bartender!

peter, 2-night trip

4/10 Fair

Jun 24, 2025

Clean, vut noisy

Soundouss, 7-night trip

10/10 Exceptional

Jan 7, 2025

Wonderful

Our rooms & sheets were clean. Would stay there whenever we visit cape town again. From the front desk staff to the cleaning staff, everyone was excellent. We enjoyed our stay.

chidi, 7-night trip

10/10 Exceptional

Dec 24, 2024

The staff are very friendly and helpful. They really try to make your stay comfortable as possible. The loft is really worth every penny, really nice and spacious.

Tofiq, 4-night trip

8/10 Very good

Oct 19, 2024

Nice hotel, great staff, breakfast nice. Rooms are a bit small.

Michael, 4-night trip

10/10 Exceptional

Aug 15, 2024

The staff were friendly and helpful.

Kayla, 5-night trip

8/10 Very good

Sep 30, 2022

Good friendly staff, had breakfast and the variety was fantastic.... Will definitely be back...

Collin, 3-night trip

10/10 Exceptional

Sep 25, 2023

Best hotel

It was the blessing weekend ever ❤️ Everything was perfect Your food Place Staff

Funeka, 1-night trip

6/10 Good

Dec 31, 2024

Great staff terrible food

Modern fun hotel but the rooms are small and the food from room service is terrible. The service however is amazing with very friendly staff.

3-night trip

10/10 Exceptional

Jan 28, 2024

Staff was excellent and service was beyond!

Malak, 8-night trip

10/10 Exceptional

Mar 21, 2024

Amazing Stay!

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

Carla, 6-night trip

10/10 Exceptional

Jun 5, 2022

THE SERVICE WAS AMAZING..VERY CONVENIANT LOCATION...AFFORDSBLE DINING AND DRINKING PRICES..THE HOTEL CLEAN AND PERFUMED

Joaquin, 5-night trip

10/10 Exceptional

Jul 11, 2023

It is everything one looks for in a hotel. Their services are excellent. I would recommend it for anyone around that area.

uzoma, 9-night trip

10/10 Exceptional

Mar 11, 2023

The staff went above and beyond was very helpful

Karen, 1-night trip

10/10 Exceptional

Mar 1, 2024

Great stay at Fire & Ice.

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

Herman, 3-night trip

10/10 Exceptional

Nov 30, 2022

Great choice for Cape Town stay

The location is perfect. Close to Kloof Street. Very secure. The rooms were modern and clean. Staff is top notch. Highly recommend

Robert, 4-night trip

10/10 Exceptional

Jan 12, 2023

Great hotel

I have never net more friendly staff. From Reception, concierge, dining room, bellman etc. All were friendly and helpful. The facility is excellent as well. Tge only draw back us have to take taxi to waterfront where all the activies and resraurants are located.

Angela, 4-night trip

8/10 Very good

Oct 9, 2022

The rooms are very small and crouded

fred, 2-night trip

10/10 Exceptional

Jan 1, 2024

All good

Claudio, 7-night trip

6/10 Good

Jul 2, 2023

Noise & Racket

While all other aspects of the hotel is perfect sevice, food etc, the actual hotel isnt built propperly for noise cancellation. With a night club just across the road this is obvious.

5-night trip

8/10 Very good

Dec 11, 2023

My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place

Carolyne, 1-night trip

8/10 Very good

Mar 19, 2024

Fire and Ice Hotel on "Fire".

After confirming 3 times that I wanted 2 rooms next to one another or closeby, I was still given the opposite. It was only corrected the next day which was rather inconvenient. Besides that inconvenience I found the staff extremely friendly and helpful. The Hotel was spotless at all times. We had three light meals at the hotel and really enjoyed them tremendously. Compliments to the chef! The sweetie jar at reception was also a winner. Everyday something else.

Wilma, 4-night trip

2/10 Poor

Feb 1, 2025

Incompetent staff

Not only were their systems pff line to check and validate the booking and payment upon arrival, despite showing the receipt and booking confirmation, but then they also compelled my employee to pay for the first night stay, before they would book him in. The system was back the following and they processed the refund only 3 days later. Then he booked in washing, which not only forgot to send into the cleaners, but kept on saying it will be ready on time. But then it was later the following day as well, not meeting deadlines they provided, multiple times this causing crisis management for clothes.

Meyer, 5-night trip

4/10 Fair

May 1, 2023

The property was not understanding about an unintentional double booking that was caught within 24 hours of purchase and several weeks prior to the stay. Even the request to not refund but convert to a credit at the property was denied. I will stay somewhere else

Katherine, 2-night trip

Protea Hotel Fire & Ice by Marriott Cape Town

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Does Protea Hotel Fire & Ice by Marriott Cape Town offer free cancellation for a full refund?