There was no heating in the rooms so it was freezing. The staff weren't bothered and had no blankets when asked. The rooms weren't that clean. The bar staff couldn't make a hot toddy for my sister who was feeling unwell due to her cold room and no hot water. Apparently this drink wS not on the system so impossible to make. Such a lack of customer care is shocking. We won't be booking again
alison
alison,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 11 月 20 日
Fantastic room and so clean, and all you could need
Robert
Robert,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 11 月 13 日
Staff were very helpful and polite, food in the restaurant was very good, my room was large and well appointed, I enjoyed my stay and will use this hotel again when I am in the Chester area.
Tony
Tony,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 11 月 9 日
Steven
Steven,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 11 月 9 日
Staff very friendly & helpful. The downstairs is beautiful, bedrooms could do with some TLC, first room we had the bathroom window wouldn’t close, requested to move & receptionist was lovely & offered another room, which was much better although blind didn’t open properly, bathroom fan didn’t work, neither did the heated towel rail in the bathroom & only 1 radiator in the room worked. There were marks on the carpet too. Shower over the bath wasn’t great either. Really comfy bed. Some options at breakfast had additional charges but enough choice of other stuff included, although on Tuesday morning quite a few things not available- they were waiting on a delivery apparently.