我是否可以免費取消杭州大華飯店的預訂並收到全額退款？

可以，杭州大華飯店在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

杭州大華飯店是否提供停車位？

是的，現場提供自助停車和代客停車服務 (需支付費用)。

杭州大華飯店和附近有什麼好看好玩的？

杭州大華飯店具備賭場和健身俱樂部。

杭州大華飯店附近的環境怎麼樣？

從杭州大華飯店走路只要 1 分鐘就可以到西湖，另外走 17 分鐘還可以到吳山夜市。

杭州大華飯店住宿資訊、相片和旅客評語

Q: 杭州大華飯店和附近有什麼好看好玩的？

杭州大華飯店具備賭場和健身俱樂部。

10/10 好極了

2016 年 9 月 23 日

離西湖近, 卻沒有面湖房間的飯店

行前先發mail詢問從杭州東站如何到達大華飯店, 都沒有獲得回應, 結果只好詢問地鐵站人員選擇從『定安路』出站, 走路抵達飯店。但杭州的馬路設計很不親民, 需要走地下道, 拉著大行李很難走, 距離也遠。 check out時想麻煩櫃台人員代叫taxi, 回覆交接班時間不好叫車, 請我們自行攔車, 結果一直被taxi拒載短程,感受很不好。

Hotels.com 真實旅客評語

8/10 非常好

2015 年 6 月 25 日

位置優美，設備配套有改善空間

酒店位置跟西湖相隔只有一條小橋，吃早餐時也能賞著西湖進餐，我是連住四晚的，每天變化不大，食物有點肥，當我走近欣賞西湖時，酒店跟小橋之間的小河給遊人掉下不少垃圾，折剎不少美麗的風景，設備方面，始終是一間老店，跟現代新建的酒店相比，有很多地方可以學習。一進房間，眼前的椅子是帶著古韻風味的實木坐倚，現代人當然離不開互聯網，整個酒店也能收到Wi-Fi，速度快又穩定，但在淋浴時就發現浴間的花灑頭的出水位有部份水在後面噴出及不能靈活移動，浴缸細，浴廉骯髒，還有一陣古怪的氣味，而提供給客人的沖泡類飲品，只有紅茶及綠茶，連咖啡也沒有，迷你吧的款式太少了，如多一點西湖特色食品會更好，另外酒店的房間送餐服務種類也太少了，就只有一頁紙，衣櫃是木制的，櫃內的顏色脫了不少，看起來的感覺有點骯髒，開床服務非常簡少，做不做也沒什麼差別，有點不得不提的是每次坐升降機的時侯，服務員總會向客人敬禮，非常有禮，整體而言，這間酒店還是值得再去，如能再改善一點點缺點，我想這間酒店會變得更完美。

Expedia 真實旅客評語

6/10 不錯哦

2015 年 4 月 19 日

酒店的設備

需要重新裝修了，

Hotels.com 真實旅客評語

10/10 好極了

2015 年 4 月 9 日

80-hour trip in Hangzhou

A 4-star hotel with 5-star service...A must stay if you like West Lake.

Hotels.com 真實旅客評語

8/10 非常好

2015 年 2 月 26 日

人員親切、飯店位置優，但設備較舊

人員態度優、親切有禮、早餐豐盛，唯沒提供刮鬍刀不甚方便可改善。因為位置佳、景色美，下次還是會選擇大華飯店。

Expedia 真實旅客評語

10/10 好極了

2014 年 11 月 25 日

A great surprise

Very convenient location, just next to the Lake. All major dining and shopping areas are within walking distance, yet the environment of the hotel is still very quiet. Particularly the security arrangement is outstanding so that non-residents cannot access to the public area of the hotel. Out of expectation, there is a free cruise offerred to every customer on checkin.

Hotels.com 真實旅客評語

8/10 非常好

2014 年 11 月 13 日

网站备注和实际情况不符，其他都很好。

hotel网站备注可以加床实际入住告知不能加，酒店由于在西湖边好像有单行线不是很好叫出租。其他服务及酒店餐饮都很好。

Hotels.com 真實旅客評語

10/10 好極了

2014 年 10 月 16 日

Nice Service

硬體方面不錯，服務超好，不愧為浙江省級招待所! 但就是網路慢了點。

Hotels.com 真實旅客評語

8/10 非常好

2014 年 10 月 9 日

值得入住

地段非常好，步行至外婆家和绿茶才2-3分钟，服务很赞，房间设施也OK，就是房间有股讲不清楚的烟味吧

Hotels.com 真實旅客評語

10/10 好極了

2014 年 9 月 28 日

很棒的服務

Hotels.com 真實旅客評語

10/10 好極了

2014 年 9 月 8 日

員工卓越

所接觸的工作人員全都彬彬有禮、服務慇勤。我在網上預訂酒店,忽略了一些細微條款，飯店職員馬上主動幫忙聯絡網站負責人。大華在西湖邊,景觀和交通都十分方便,又有免費遊船服務,值得推介。

Hotels.com 真實旅客評語

10/10 好極了

2014 年 8 月 17 日

西湖必選

這是國民黨時期留下來的飯店，宋美齡曾多次下塌，絕佳的地點，就在西湖邊，絕佳的服務，每位客服都非常和善有禮！早餐超級豐富！還有免費遊船！住在裡面獲得像特權階級一般的禮遇！帶著兩個六歲以下的孩子入住四天，非常滿意，是到杭州的必選之選！但大部份的房間都沒有湖景，對這點請不要有太大的期待！

Hotels.com 真實旅客評語

10/10 好極了

2014 年 7 月 17 日

靠近西湖的好飯店

服務態度非常好，地點也很好。但是客房有點舊。整體來說非常推薦要去西湖旅遊的人入住。飯店早餐也相當美味。

Expedia 真實旅客評語

4/10 一般般

2014 年 7 月 2 日

很靠近西湖的好飯店

雖然不是住在湖景房，但是離西湖很近，步行幾分鐘就到了，這是得天獨厚的特色，酒店人員服務熱忱，我去的時候客人較少，免費升級到新建的“南樓”，雖不知南&北樓的差異，但是有新穎的設備，感覺很舒服的，而服務人員的服務態度良好還表現在每次出入都親切的問好，這真的不錯的飯店

Hotels.com 真實旅客評語

10/10 好極了

2016 年 10 月 21 日

5 star hotel

service is amazing. one time both our room entrance cards didn t work and an employee was around the corner to take them to the front desk for us and then brought back the cards to our room after. we feel very safe in the hotel. one time it was raining and we passed by an employee outside who offered his umbrella to us.

Hotels.com 真實旅客評語

10/10 好極了

2016 年 10 月 18 日

This hotel is very close the west lake

The staff is great. Breakfast is good. Close to the west Lake and the town. Room is clean.

Expedia 真實旅客評語

10/10 好極了

2016 年 10 月 6 日

exceptional service

Beautiful area and service. Breakfast very Chinese and finishes at 9.30am. Our bed was comfortable but we had an extra bed for our daughter which unfortunately was as hard as a rock. We stayed during Golden week, October 1st, tourism was crazy busy so couldn't do anything due to crowds of thousands..avoid traveling during national holidays. Sought out higher end restaurants to escape the crowds. Hotel was an island of sanity.

Hotels.com 真實旅客評語

10/10 好極了

2016 年 6 月 26 日

Excellent Service!

From the moment our taxi arrived at the front door, we were cordially greeted with the most professional gestures. We were given a bow each time we passed. On the first night, the hotel staff lent us their municipal passes so we could rent the public bicycles (two of them) and ride around West Lake. The sunset was perfect and the hour long ride was very pleasant. The following morning, we were given complementary tickets to ride on their private ship for an hour on West Lake. It was very convenient to go straight from their breakfast dining area to the back of the hotel facing the lake to get onto the ship. We needed train tickets from Hangzhou to Suzhou and the staff personally bought the tickets for us online while we reimbursed her. She made sure we got our tickets to the right station, arriving at the right station, and even wrote the instruction on how to arrive at our hotel in Suzhou. And of course, they helped us call a taxi. Of the five hotels we stayed at in China, this was by far the best service we received. I think it had a lot to do with the fact that they are preparing for the G-20 conference coming up in September. The government has given firm instructions to all hotels on how to treat foreign guests and dignitaries.

Expedia 真實旅客評語

2/10 不太好

2015 年 5 月 27 日

Worst hotel experience in China

Bill Clinton and Mao Zedong may have stayed at this hotel, but they were undoubtedly given better rooms. Our tiny bedroom had reasonably comfortable twin beds, but hard wooden chairs without available legroom and a tiny bathroom with the smell of sewage and a shower that was accessed by crawling in next to the toilet and had a drain that was clogged when we arrived. The absolute low point of the room was the dirtiest carpet we've ever experienced in a hotel. The lake view was a tiny sliver "enjoyed" between buildings by craning over the edge of the room's small balcony.

Expedia 真實旅客評語

8/10 非常好

2015 年 2 月 6 日

Amazing location on the bank of West Lake!

This is an old-style Chinese hotel, but of the luxurious kind where only officials could stay in the past. Now it is open to the rest of us! It's not updated and modern, but very well-maintained and clean. The best part is the service. I have never experienced this level of service. Truly. The staff was friendly, helpful, and always available--in Chinese, at least. This is a great spot for a Chinese speaker. Another bonus was a free boat ride around the lake.

Expedia 真實旅客評語

10/10 好極了

2014 年 12 月 28 日

Great and friendly customer service

Excellent location and extremely friendly staff

Hotels.com 真實旅客評語

10/10 好極了

2014 年 12 月 4 日

Amazing location, stellar staff, best breakfast

Our family had a wonderful 4 night stay at Da Hua. The location just cannot be beat - really, if you're going to Hang Zhou stay on the lake. We loved Da Hua. Yes, it's an older hotel, and it's got a great staff, phenomenal breakfast, and stunning views. The boat ride and grounds are awesome too! We will always choose Da Hua.

Expedia 真實旅客評語

10/10 好極了

2014 年 12 月 2 日

We will stay this hotel next time

Good location , very close to Xiwu and good service and very good manner .

Hotels.com 真實旅客評語

10/10 好極了

2014 年 11 月 30 日

Great place on West Lake

We stayed only one night. It was great to wake up next to West Lake. The breakfast was great with a view to the lake. The staff was very helpful & organized a bus ticket for me.

Hotels.com 真實旅客評語

10/10 好極了

2014 年 11 月 8 日

nice stay

It was perfect

Hotels.com 真實旅客評語

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