When arriving at the property it is impressive and gives a false feeling of good things to come. Checkin was a long process with no explanation of any amenities beyond their restaurant. We were walked to our room and it appeared very nice, but after the porter left, things quickly turned. First, the wifi did not work and they had to send someone with a ‘special’ password to get it to work. Then there was no hot water and we had to call again and wait for that to be fixed. Had to call again for bathrobes. Finally gave up on calling for any dishes or teacups to use for tea or coffee (despite having a kitchenette with microwave. Then noticed long black hair in the bathroom (claimed to be disinfected)
Their restaurant offered only Italian food, which was mediocre (their ‘Caprese’ = no mozzarella). The service was very nice. During dinner we saw them setting up fire pits in the courtyard and went to finish our wine at one after dinner, only to be told they were private and had been reserved. Ok, so I went to the front desk to ask about getting a fire pit. They had reserved the day before, I was told. When I asked why I he not been offered the option at checkin, I was told they were a private party and had reserved. No better explanation or clarification. 15 min later, after I was in my bathrobe and relaxing, I was called and told ‘now’ they could do a fIré. A little late. Nothing offered from the hotel at checkout. I wasn’t expecting money back, but some goodwill.