Overall a very positive experience. Great service, friendly staff and very clean.
Marjorie Robyn Bowser
Marjorie Robyn Bowser,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 25 日
Shaniqua
Shaniqua,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 9 日
Horrible customer service at the Hotel
I booked the hotel because on the picture it shows they had nice swimming pool. After I checked in my kids wanted to go to the swimming pool and I was told it was out of service. I have request to speak with the manager and I was informed, someone will get back to me on Saturday. Today is Tuesday and I have yet to hear from a manager.
When I was checking out on Sunday, there were two ladies on the front desk. I was requesting to again to speak to a manager. Person that was checking me out directed me to the elderly person and said she was the manager. I explained to her that my purpose of booking the hotel for Saturday night was to have the kids go to the swimming pool, since my stay at the hotel experience was horrible and my kids were upset, as a manager what can she do. I paid close to $400 for two rooms for my family. Her response was “NOTHING”
She said someone broke something in the swimming pool area so that is nothing can be done. If I pay and stay one more night, I might be able to use the pool.
I am a Hilton Honors member. I was disgusted by the customer service on the front desk. I feel like I should never go there again.
I am requesting the management to reach out to me and reimburse my cost of staff or provide me credit for my next visit to Hilton Garden for next time.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 30 日
Jessica
Jessica,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 15 日
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 14 日
Construction is going on and the pool is closed !
Ceria
Ceria,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 2 月 24 日
Fromt desk service was horrible
The issue i had was with the front desk. Upon my arrival I walked in and stood in line to be checked in. The front desk clerk was speaking with another employee about personal matters for at least 5 minutes. she looked at me on several occasions and kept talking to her coworker. After the 5 minutes i interrupted and asked if i could check in. The front desk clerk then said ‘ oh you want to check in”. I asked her why do you think I’m standing here. At this point she immediately got an attitude and refuse to even look at me. Customer service skills sucks. Ive always held ur establishment in high regards. If you look at who checked me on my recent stay, this would be your culprit
Marcus
Marcus,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 23 日
John
John,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 18 日
Very helpful staff.
Kevin
Kevin,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 16 日
Nice hotel, close to airport with a quick shuttle
Erin
Erin,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 2 月 12 日
Heather
Heather,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 11 日
Tessa
Tessa,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 9 日
no free breakfast
MICHAEL
MICHAEL,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 9 日
Seth
Seth,1 晚旅行
Orbitz 真實旅客評語
10/10 好極了
2025 年 2 月 8 日
Kevin
Kevin,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 5 日
Great location. Good value
Deanie B
Deanie B,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 2 日
Complete Kitchenette in the rooms are a nice feature.
It would have been Helpful to know that breakfast is not complementary rather than being surprised while ordering food.
Ryan
Ryan,1 晚旅行
Travelocity 真實旅客評語
10/10 好極了
2025 年 2 月 1 日
Staff very attentive. Dinner was delicious at the bar.
Jodi
Jodi,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 31 日
.
Tori
Tori,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 28 日
Hans
Hans,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 1 月 19 日
Recommended
Adrian
Adrian,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 3 日
Comfortable, clean, close to the airport. Bonus, the curtains actually overlap to block out light where most don't even close all the way.