I booked the hotel because on the picture it shows they had nice swimming pool. After I checked in my kids wanted to go to the swimming pool and I was told it was out of service. I have request to speak with the manager and I was informed, someone will get back to me on Saturday. Today is Tuesday and I have yet to hear from a manager.
When I was checking out on Sunday, there were two ladies on the front desk. I was requesting to again to speak to a manager. Person that was checking me out directed me to the elderly person and said she was the manager. I explained to her that my purpose of booking the hotel for Saturday night was to have the kids go to the swimming pool, since my stay at the hotel experience was horrible and my kids were upset, as a manager what can she do. I paid close to $400 for two rooms for my family. Her response was “NOTHING”
She said someone broke something in the swimming pool area so that is nothing can be done. If I pay and stay one more night, I might be able to use the pool.
I am a Hilton Honors member. I was disgusted by the customer service on the front desk. I feel like I should never go there again.
I am requesting the management to reach out to me and reimburse my cost of staff or provide me credit for my next visit to Hilton Garden for next time.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 30 日
Jessica
Jessica,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 15 日
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 14 日
Construction is going on and the pool is closed !
Ceria
Ceria,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 2 月 24 日
Fromt desk service was horrible
The issue i had was with the front desk. Upon my arrival I walked in and stood in line to be checked in. The front desk clerk was speaking with another employee about personal matters for at least 5 minutes. she looked at me on several occasions and kept talking to her coworker. After the 5 minutes i interrupted and asked if i could check in. The front desk clerk then said ‘ oh you want to check in”. I asked her why do you think I’m standing here. At this point she immediately got an attitude and refuse to even look at me. Customer service skills sucks. Ive always held ur establishment in high regards. If you look at who checked me on my recent stay, this would be your culprit
Marcus
Marcus,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 23 日
John
John,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 11 日
Tessa
Tessa,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 28 日
Hans
Hans,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 1 月 19 日
Recommended
Adrian
Adrian,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 3 日
Comfortable, clean, close to the airport. Bonus, the curtains actually overlap to block out light where most don't even close all the way.
Michelle
Michelle,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 2 日
Liang
Liang,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 2 日
Angel
Angel,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 2 日
Front desk night staff was very friendly I called the hotel to request the shuttle and they arrived in less thn 10 minutes. The room was very clean. Finding the phone number for the hotel wasn't easy however the reservation staff were able to connect me
Janet
Janet,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 2 日
Judy
Judy,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 1 日
Alex at the front desk was excellent
Kevin
Kevin,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 29 日
We stay here several times a year. The pool and hot tub always work, and being open from 6am-11pm mgives a lot of opportunity to enjoy them.
Heather
Heather,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 29 日
Ibukun
Ibukun,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 28 日
Lots of chlorine in the hot tub overdid it, but I understand why, but it was a great night sleep
Tyrone
Tyrone,1 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024 年 12 月 28 日
Not as expected
Bugs coming out of bathroom sink, previous guests’ chapstick under bed, i killed about fibe bug and left them in the sink…after “cleaning” they were still there. Housekeeping didn’t leave new towels and one day didn’t even make the bed. Trash was emptied and room called clean. I complained about the bugs and someone knocked on our door to check it out at 11pm. I asked that they come back in the morning and they never did. I stressed the issues upon checkout and was told the manager would be informed and would most likely contact me. No call or email. For what I paid for a Hilton I would have been better off going to a less reputable hotel.
Debra
Debra,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 12 月 26 日
amir
amir,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 26 日
I loved how I walked in & it smelled so fresh & clean. Very neat & it has a soothing quiet atmosphere! Pool is beautiful. This hotel has everything I need. Im very happy. I love this place!
Twyla
Twyla,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 24 日
The junior suite was perfect for 4 adults. It's the perfect hotel for a Bills game. All the staff was always careful and smiling.
Francois
Francois,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 23 日
Friendly staff, welcomed immediately when arrived. My room was ready and in great condition. Clean and quiet as well.
Phil
Phil,1 晚旅行
Travelocity 真實旅客評語
4/10 一般般
2024 年 12 月 19 日
I would like to start by saying that every single staff member we encountered during our stay was lovely and very helpful. We booked this stay overnight to travel early morning from the airport. The shuttle service was convenient and on time both there and returning. The pool was fun for the kids and clean.
I gave this hotel a 2 star overall review because the room was filthy. I understand some renovations are happening and can certainly understand outdated rooms but this room was not clean. The carpet is stained and filthy, the towels were stained yellow in places, the chair has stains all over it and the walls had so much dust that I could see it. Honestly just gross.