Towels had blood stains. One of two pools was closed due to contamination. A small fire in one of the rooms led to evacuation. Outlets were non functioning. Bathtub had to be fixed, it became separated from original tub (was an adapted bathtub.)
真實旅客
4 晚旅行
6/10
Check in:
The hotel could not find our reservation and it took 45 minutes to check in. They had to rebuild our reservation once they finally found it. Very frustrating after driving 12 hours.
Room: the room was ok. It definitely needs updated and cleaned better. There was a bunch of hair on the floor when we walked into the bedroom. The kitchen table was sticky, even after we cleaned it. The side of the bathroom counter desperately needs replaced, the bottom of the stove and dishwasher were damaged. They also shut off the hot water one day from 10 am and it was not restored until 6pm, even though they told us it was restored at 2pm.
Pools: The 2 outdoor pools and indoor pool are nice, however, some updates are definitely needed. A drain cover (or some type of cover) was not fully attached, leaving an open hole on the bottom of the pool. We told the person working at the pool and they just said they already know about it. There was also a dirty diaper siting next to the indoor pool for two days and the pool bathroom was absolutely disgusting.
Overall the stay was still enjoyable, but the hotel definitely needs some updates.
Brittany
7 晚家庭旅遊
6/10
Lots of problems with the internet they couldn't get us a room key until the second day, didn't really do much to compensate us I'm sure the staff was frustrated and they were very friendly it wasn't their fault it was the problem with the internet provider...
michael
5 晚家庭旅遊
10/10
Great experience
Anthony
1 晚家庭旅遊
10/10
I was extremely happy with my entire stay at the Hilton Ocean Club! The location was perfect. The pool area, lobby friendliness of staff couldn’t have been better. I was surprised and somewhat disappointed that they only came to my room once to clean it and provide clean towels.
Other than that , I will be returning to a Hilton agsin!
Camille
6 晚旅行
10/10
Jeanetta
3 晚旅行
4/10
- The carpet has burn signs and it is old, ready for a change.
- The hot-cold water indicator of the tub's tap is not fixed and slips under the arm, iso it can be dangerous.
- The little table is too little even for two people to eat a breakfast. It is a relic of the last millennia.
Otherwise the location is great and the personnel are excellent.
Janos
4 晚旅行
10/10
Nataliia
6 晚旅行
4/10
russell
2 晚旅行
6/10
Had trouble with the elevator.
Could not get room cleaned or have clean towels delivered
Martin
3 晚旅行
8/10
KIMBERLY M
1 晚旅行
6/10
The experience wasnt good. The room was old, very small , parts of room falling apart, refrigerator door broken. The 2 doors going into the room were too heavy, pulled a muscle opening them. We were stuck in parking lot for 45 mi s by the time we could get help. Finally found out the problem was that when checking in, she only gave us the QR code until May 15th instead of the 17th. We missed an important meeting.The bathroom was sooo small, and out of date. Poor excuse for a for a resort! We should get a refund or something. Never again will we stay there!!!! Most of staff were great. Lunden the valet person went above and beyond!! We did enjoy the pools.
ROBERT
5 晚旅行
10/10
Alison
3 晚旅行
10/10
Heather
2 晚家庭旅遊
10/10
Robin
2 晚好友同遊
8/10
yvonne
2 晚家庭旅遊
8/10
The hotel is undergoing some renovations. The room was clean and the staff is super friendly and helpful.
Teresa
1 晚好友同遊
10/10
Everything was perfect from the front desk, to greeting crew to the valet. Definitely coming back soon
Danielle
1 晚旅行
10/10
Good experience. Room was clean, cozy and secure. When checking in their Internet was down, Soni couldn't get my keys, but they had staff available to get me into my room. I was attending a conference at a different hotel, So I didn't get to know the hotel much, but it seems like a good place to stay.
Michael
3 晚商務旅行
8/10
DOMINIC
2 晚旅行
10/10
Room was very clean. Bed was comfortable. Staff very friendly, professional and helpful. They offer daily housekeeping on request.