We had to cancel our one night stay, 2 days before our arrival, due to a suicide attempt by our son. We flew home urgently. Although the cancellation policy says no refund we, appealed to the humanity of Hotels.com and Rosewood, offering to provide medical records. We were fully denied however.
Robert
Robert,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月4日
Catherine
Catherine,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月27日
Great hotel and staff who were very attentive
Room was great as well
Ronald
Ronald,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月27日
Hotels.com needs improvement
Fab hotel. Terrible Hotels.com experience. I wanted to extend my stay but hotels.com website said I couldn’t change my reservation that I’d forfeit what I paid. So I booked the extra day with Expedia.
David
David,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月26日
Road trip
Excellent
Robert
Robert,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月23日
Sara
Sara,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月16日
The hotel and rooms are beautiful. The hotel is right by the Santa Fe plaza
Maria
Maria,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月14日
Jose
Jose,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月9日
The area around the hotel is under construction. The hotel appears to be undergoing renovation although we did not see and ongoing repairs. You see patched up unpainted walls and areas in need of maintenance. Hotel appeared to be under staffed and more focused on a weekend which restricted our access to the bar and dining facilities. The nightly wedding noise also made sleep difficult. The local
steve
steve,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月15日
Tracey
Tracey,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月9日
Geetha
Geetha,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月28日
The hotel features architecture characteristic of the South West yet is able to provide an unusually luxurious experience. Our room even featured an humidifier, very useful in this high elevation city. Housekeeping was attentive to the smallest of details. The staff was always friendly and helpful. Highly recommended.
Scott
Scott,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月19日
Great staff. Hotel treated us very well. Hotel bar and restaraunt service was very slow; seemed to be short on help for the two nights we stayed. But again, friendly, kind, and helpful staff!
Christopher
Christopher,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月17日
Kenneth
Kenneth,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月10日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月5日
Nice property. No pool or spa. Rooms are first rate. Showers could use a face lift- no rain shower etc. Some of the front desk staff probably shouldn’t be there. A couple never smiled and every issue was only met with “I’m so sorry”- then a brush off-never a solution. Overall, the staff was good and issues resolved when escalated to management.
Robert
Robert,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年6月27日
Friendliest of staff, attentive to details. Great location, half a block from main square. Love Nespresso machine in room and cookies. Comfy bed and pillows. Superb gym (Technogym equipment plus free weights).
Paulina
Paulina,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年6月25日
christopher
christopher,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年6月23日
Patrick
Patrick,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月16日
Best customer service ever
alfred
alfred,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月12日
So convenient. Great service! Lovely room
Luella
Luella,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年6月12日
The property was nice but the staff were terrible for $800 a night. Never have have spent this much money and receive so little in return. Please hire better staff and your outside patio furniture, really, that's the best you can do. Starbucks can beat that and that's not a compliment. Totally disappointed and would not recommend or be back. Terrible. I'm a world traveler but this is not the place you should go!