Our room has terrible Wifi signal 80% of the time.
When I inform the front desk, he (Older gentleman) just said “no one ever complain before” and treat me as a trouble maker. I only use iPad.
Because I check out the hotel at 6am in the morning, When I asked for early payment of hotel bills the day before check out, the same older employee tell me “it’s not possible to do so”. I thought he did not understand me.
When I tell him again, He said in a very inpatient and loud tone: “I just told you it it not possible”. (I was always with a smile and asking politely)
His loud tone and hand gesture were unprofessional . (I cannot believe how he treated hotel guest with such unprofessional attitude). He should just explain to me like all other normal hotel employees instead rudely almost yell at me.
My experience with this older gentleman at front desk regarding weak unstable WiFi and prepayment has been terrible. I will never return to this hotel. He should learn from other younger staffs in hotel.
kuang hong
kuang hong,4 晚浪漫之旅
Hotels.com 真實旅客評語
8/10 非常好
2018年3月2日
Wingleung
Wingleung,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月16日
Shelly
Shelly,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月3日
JUNGHEE
JUNGHEE,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月28日
Jessica
Jessica,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Close to everything
Fabulous stay in Rome.
Jennifer
Jennifer,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月9日
Our first time in Roma, and we picked a great place to stay. Staff was most helpful, the room was lovely, and the location was great!
Vicki
Vicki,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月6日
Great hotel, central to everything awesome breakfast buffet
John
John,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月27日
We had a 5th floor room with a terrace. The room was very comfortable from the bed to the bathroom. The AC worked great. The terrace doubled our living space and was a nice spot to relax after walking around town all day.
Breakfast was delicious and helped us to get a good start.
The location while walking distance to Termini was just inside the Monti area and felt safe. There were many small but delicious restaurants around. A grocery store was next door.
Very nice hotel with friendly staff, the breakfast was excellent and the room was very nice. Very handy location for many tourist attractions… especially the colosseum.
Philip
Philip,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月21日
Perfect location for hop on and hop off bus. There is a climb up hill in some areas but that is everywhere in Rome. Nice rooms, quiet and very clean. 10 min walk to train station, this was convenient as well. Taxis are expensive, would suggest the pink bus with heart was reliable and less people so you can get on bus easier, no problems
Kerry
Kerry,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月20日
Friendly staff
Greg
Greg,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月18日
Lovely hotel, very clean, breakfast staff were wonderful
Carolyn
Carolyn,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月12日
Great place to stay in Rome! Nice rooms with well functioning air conditioning (essential in August!) and very clean and spacious. The breakfast was good and reasonably priced. The hotel staff was very friendly and accommodating and helped us to schedule a shuttle to the airport. The location is fantastic and very walkable to all the main sights in Rome.