Our stay at the resort was generally satisfactory. On our first full day, we were misled into what we thought would be a special breakfast to celebrate our honeymoon. A hotel representative, who introduced herself as catering to Expedia VIP guests, told us a reserved table would be waiting for us the next morning as part of our celebration. However, this turned out to be a setup for a sales presentation that lasted over two & a half hours, taking away our entire morning. We had not agreed to any presentation, & had we known the true purpose of the meeting, we would have declined. Despite telling the representative we’d be ready by 9:30AM, she called our room around 8:15AM saying she was on her way, then a rep sat with us through breakfast before taking us to the presentation.
We also tried to book a romantic dinner on the beach or in the gazebo near the buffet, but no staff member, including the Expedia VIP rep could give us any helpful information, which was frustrating. The resort amenities were also disappointing. We didn’t receive any of the honeymoon amenities we were told to expect. There was also confusion regarding the towel policy; we were unaware we needed a towel card & had to plead for two towels after being told we couldn’t get them otherwise. Before 8:30 AM, the water was hot & adjusting the temperature caused the handheld shower head to activate, which remained scalding. 4 stars because of entertainment.