While the layout of the room was well-designed and comfortable, we were disappointed by the lack of cleanliness. There was a used bar of soap left in the shower, and the extra blanket appeared to have been previously used — it was unfolded and had hair on it. Additionally, we found a sticky residue on the floor near the bed, and both the bathroom sink and tub drained extremely slowly. The night stand, cabinets including the window sill were dusty.
More concerning was that the window in our room would not lock. When we brought this to the attention of the staff member on duty that night, we were told nothing could be done until the following morning. As a result, we had to sleep in a room with an unsecured window, which made us feel unsafe. We ended up improvising a temporary solution to secure it ourselves so we could rest with some peace of mind.
The one bright spot during our stay was the staff member who came to address the insecured window the next day. He was incredibly helpful, professional, and provided excellent customer service.