We checked in Saturday, June 8th. We called Friday, June 7th to see about checking in early on Saturday, and the process. We were told, we could check in early but it would be a fee. No problem, right?! We called again Saturday, the day of our reservation. The front desk receptionist told us she was just about to call us regarding our reservation. She said they had flooding issues. They goes my blood pressure. We get to the hotel to get details. What I gathered was that she wanted FEMA money over mine. She wanted me to cancel my 2-month reservation and choose another hotel. I proceeded to check other options, only to find out their weren’t any through hotels.com under $474/night. She wasn’t understanding at all. Once my daughter came in, she asked for a manager. She was told the manager wasn’t on duty. My daughter explained that a manager should be available for emergent situations which this was. As I continued to check for other hotels. My daughter continued to let her know that this trip has been booked for 2 months because this is her son’s golden birthday trip ((11 years old). And she insisted that the receptionist could not leave us homeless. When she finally let us continue. We ended up with 1 room right away which only had a king sized bed. And the other wasn’t ready for an hour. Same size, completely opposite directions. The pool was too small for the capacity of people. The tv didn’t work in one room. Breakfast had to be eaten in the dining area. Just terrible!