Hotel has good appearance; room was clean. Turned up heat and fan was very loud every time it turned during the night. Biggest factor was lack of hot water to upper floors (3-5 - we were on 4). We were told about it at checkin and that they were working on it & should be fixed by morning. Morning came, no hot water in shower, a small trickle of hot water thru sink. We chose not to have a cold shower! At checkout, most customers were complaining about same thing; desk was very kind, apologetic and took our name to the list of unhappy campers requesting some type of compensation from Hyatt Mgmt. Another comment circulating the lobby was that hot water service was being replaced throughout the hotel with floors 2 & 3 complete, but upper floors were not yet finished...why did Hyatt take reservations for those rooms knowing hot water would not be available? Awaiting some response from Hyatt. Otherwise, the hotel was very nice, breakfast was very good and staff worked hard to keep it stocked and running.
