阿爾伯克基希爾頓大使套房飯店 - 阿爾布奎克

Very quite and clean!

So COVID aside, this hotel is dilapidated from the moment you walk into the Lobby. The AC returns have soot throughout and the wooden handrails look as if theyve never been wiped down. Now to the room, wallpaper was peeling in multiple places, the carpet was filthy, our shower curtain was CLEAR PLASTIC and moldy, the duvet was either uncleaned or stained with nasty face grease. We asked for a different room and the staff could only offer to change out the shower curtain. Needless to say, we did not stay the following night and our reservation was canceled. Oh yea, the rooms are terribly dark and very small TV's for this price point.

I had to get exchange room, it was not sanitize, clean, we found other people belongings still in the room. I was very disappointed, especially at the price I paid for.

The hotel was clean, service was minimal given the COVID situation. No restaurants were operating, no breakfast offered, no other facilities were open (Pool, Gym, etc..) However we were just looking for an overnight on a road trip and the hotel was clean, and the room was comfortable.

The hotel failed to tell us upfront that they were not cleaning daily or restocking basic amenities. We have three children four and desperately needed a freshen-up after twelve hours. We also purchased a premier suite, but were told upon arrival that they were not doing any upgrades for Hilton honors. We did not receive a refund for the purchased upgrade or for the breakfast that they no longer serve. Finally, they have the bare minimum of staff- so i know the poor front desk hosts and cleaning staff were probably being asked to do more than they should have been. I know Corona has changed

Very pleased. Good stop.

We stayed there because they always have a great happy hour and cook to order breakfast! I followed the CDC guidelines of New Mexico and it stated that the restaurants were open to 50% occupancy and I didn’t see anything different on the website or hotels.com of this hotel being different! We got there and all amenities were still closed... no drinks, no food, nothing available but a small refrigerator on pop and water. I asked the staff why... and they said they were still under cdc guidelines of not being open!!! WRONG! Then I tried to at least make coffee the next morning in the room and when I opened the compartment to put water and coffee in 2 bugs came climbing out!!! NOT A HAPPY Customer! And bed is old and not comfortable at all!!!

Everything was great

We stayed here right before the state wide lockdown from Covid 19. It was practically empty and everything was closed but the room with the balcony was perfect for my family of 4. The staff was great and they even had prepped to go breakfasts. We really enjoyed our stay.

the staff at this hotel, always made us feel valued, we had a great time, the pool was very clean too