We faced some accommodation challenges during our stay, yet, we found the staff and the manager pretty approachable and helpful.
Ramses
Ramses,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月28日
Miriam Berenice
Miriam Berenice,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月25日
Jennifer
Jennifer,4 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月17日
Worst hotel in my life, everything was wrong
carlos
carlos,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月15日
Nice place
Our annual family vacation planned in nuevo vallarta was awesome. Villa del palmar was a good place to stay if you’re looking for an all inclusive, but don’t get fooled, I originally paid the price and it was adveas all inclusive, but I got a surprised that hotels.com fooled me as it only had breakfast included.
Property is nice, except for the construction going on. Great food and great service!
Gildardo
Gildardo,7 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年8月5日
Property had elevator outages and construction going on. Would like to have known that upfront
James
James,4 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年8月5日
Elevator did not work. I was not notified during reservation. Dining was mediocre. Better food at fast food restaurant. It took 40 minutes to check in. While 4 people in member services were sitting there- cross train! The only positive is that service staff were fantastic - personable, approachable, and helpful.
Rocio
Rocio,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月2日
Todo bien
Brenda
Brenda,5 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年7月30日
Elevator not working
We were "upgraded" to "better" room. In that tower the elevator was not working. We were in a 4th floor, carrying up and down our stuffs and sometimes the kids. Not great time.
Raul
Raul,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年7月22日
Michele
Michele,7 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年6月24日
Pamela Perez
Pamela Perez,6 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年6月24日
Katherinne
Katherinne,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月11日
Very nice place I was supposed to get a bottle of wine according to Expedia but it never arrived. They could use more sitting areas in the lobby and outside but other than that it’s a wonderful resort. It is a little bit more than some of the other ones but very nice place.
daniel james
daniel james,7 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年5月27日
La tranquilidad
Sandra
Sandra,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年5月27日
From check in rude stuff, not friendly at all. Food is WAY overpriced and not good. When I complained about something, there were no reaction. Lines are everywhere.
Hugely disappointed.
Anna
Anna,1 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年5月18日
Was s great experience!
Jaime
Jaime,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年5月16日
Nice building and room
The staff were great with the exception of the check in. It took 1 hour & 45 minutes to move four spots forward to make it to the check in desk. Then we were assigned a room already given to someone else. So we took a room for one night and changed to what was acceptable for a room for 13 nites the next day. Not enough staff ever at the front desk - should be prepared to staff up!
Randall
Randall,13 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年5月8日
Our stay started with a tour for membership. The representative they gave us the tour whose name is Ulysses was incredibly mean, disrespectful, and insulting, not only to me, but especially my wife. Called us fools and idiots. After this, we had to spend the next four days at a resort that made us feel like they hated us. Completely terrible experience and although I’ve stayed there three times before I will never be coming back. This hotel experience was very poor from all aspects. Some of the staff was nice to us, but overall they seem to be an angry group. On top of that the food was incredibly disappointing and did not match any of the food that we had off of premises. Again terrible experience and would not do it again. Kym Lewin.
Kim A.
Kim A.,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年5月5日
Great place to stay overall.
Seemed like there was too much paperwork on a meal by meal and drink by drink basis
Bill
Bill,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年4月29日
Melanie
Melanie,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年4月29日
Dan
Dan,4 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年4月28日
The resort itself is okay. But checking in was an absolute nightmare. Someone with the resort told us to check out of our other resort next door early and they would get us in early… we got there at 9:30 am and they kept giving us a different time that our room would be ready. We didn’t get into our room until 4:30pm. Just to find out that they put us until a room with two double beds instead of one king sized bed like I paid for. For the amount of money I paid to stay here, I am extremely disappointed.