The rooms in the annex are very loud, could hear conversations from multiple rooms, the gap under the doors is large enough to hear quiet conversations in the corridor
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月1日
Dennis
Dennis,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月1日
v good service (though noisy door closures!)
My first night was disappointing as there was lots of door slamming noise through the night.
However, the manager called me to apologise and put me into a lovely quiet room for my second night. thank you
(Maybe you could consider amending the door closures so they don't loudly slam? or put up notices asking guests to close the doors carefully)
MISS P S
MISS P S,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月1日
Customer service is really good at this hotel
Leila
Leila,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月1日
Keep expectations in check
On arrival it was very disappointing to be checking into a reception area that was not the beautiful space shown in the hotel’s pictures. You could see stains on ceiling where water ingress. This had a very negative effect and didn’t set a good mood for the stay, the shear disappointment.
The double bed room had the adequate amenities and was very clean. The bathroom was the best part with a great shower, however, the glass shelf had clearly been broken previously and was removed but not replaced. Thus no where to place toiletries.
The noise in the room was the biggest issue. I and my wife could clearly hear both sides of the next door telephone conversation, door slam is loud and the floors allow every footstep with 20 meters to be heard.
Breakfast was very decent for the price.
The Manor and garden itself are beautiful and when a wedding or event is not happening, absolutely a lovely place to spend time.
The staff were the next best part. Very friendly and genuinely cared.
Giles
Giles,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月29日
Hugh
Hugh,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月26日
Good for Harry Potter
Hotel is a great location for trips to Harry Potter, this was the reason of our trip, when booking just ask the hotel if any party's booked because if your in the Botham suite or any rooms towards the rear of the mansion house expect to be up late with music and general noise as the party marquee is located to the rear on the patio, which is not ideal if you have little ones. Drinks are mega expensive, food is fairly ok on price.
Simon
Simon,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月20日
Lovely stay
The hotel is set in lovely surroundings and not far from Harry Potter studios which is why we chose this hotel. The room was clean, and the staff were friendly. The buffet breakfast had plenty of choice. There are some nice places to drink and eat nearby.
Tracey
Tracey,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月18日
Great all rounder
This is my second stay at this hotel, it’s within a short distance of Warner Bros studios which was the reason we chose to stay the first time. We came back again a second time because of all of the available amenities, such as pool, on site restaurant and bar.
The staff are lovely and rooms clean and tidy.
Samantha
Samantha,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月17日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月13日
Angélina
Angélina,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月12日
Neil
Neil,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月7日
Roger
Roger,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月7日
Cankat
Cankat,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月6日
Great!
Hotel is really lovely with great staff- very friendly and accommodating. Bed was very comfy and it’s well located. I wouldn’t recommend the breakfast as this was a bit of a waste of money as the quality was quite poor.
Louise
Louise,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月5日
Yamireliz
Yamireliz,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月2日
Sarah
Sarah,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月29日
Comfortable stay
We stayed for 1 night , the room was slightly dated but was comfortable and had everything you need, the room was clean but there was some stains around the room and bathroom however you could tell the room was clean.
The cooked breakfast was good and the cold breakfast was great with a really nice selection , i would definately stay again if i was in the area.
Freya
Freya,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月27日
We stayed for a couple of nights over the Christmas period to visit family. The staff were friendly and helpful. Our room gave us everything we needed and I even managed to fit in a swim in the small pool. The bathroom was a bit tatty round the edges from water damage. The bar would benefit from some background music to give it more atmosphere. We would likely stay again.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月26日
Nice location, well kept room and very comfortable. Rooms are slightly old but are classy and clean. Service was very friendly.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Fantastic. check in quick with polite and friendly staff. Resterant excellent food was superb for evening meal.
Christmas lunch not so good green veg hardly cooked could not even cut the broccoli spears and meat very tough very disappointing .
Caroline
Caroline,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月25日
Check a wedding isn’t staying !
The hotel was lovely , the room was beautiful.. we required a quiet room due to young kids , but a large wedding attended and they were allowed to run around the hotel and ‘bang’ the piano all day until I called reception demanding a refund if the racket didn’t stop. I was told the wedding party have paid for full access , to which I replied I have also paid for full access .
Steph
Steph,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月23日
Convenient but not relaxing
From the outside this place is beautiful, but inside it could do with a renovation as it’s all looking a bit old and tired. The pool is dated and needs ripping out completely. The bedroom was absolutely freezing, and the bathroom even colder. If you wanted the heating on, it was so noisy nobody could get any sleep. I expected more from the hotel listing than we received. Staff were amazing and couldn’t be more helpful. Food in the restaurant was good. Breakfast wasn’t a huge choice. All in all, I would stay here again for use of the studios but not for a relaxing break.