I booked a room for 3 adults, but when we entered the room, there's only a queen size bed. We called the receptionist and they agreed to bring a extra bed. We had waited for about an hour before they brought in the extra bed. The service was not satisfying, but acceptable. But when I received the credit card slip, I found I was charged EURO 35 for the extra bed. The hotel replied even though I booked a room for three, I still had to pay for the extra bed. This was the first time I was charged this fee, and I will NEVER EVER stay in the hotel again.