My customer service experience was exceptional. Having arrived and checked in, the room I was allocated was simply not as expected. There were issues relating to both cleanliness and maintenance. This was quickly and seamlessly resolved after speaking with the reception team. I was upgraded to a suite at no extra cost. It’s fair to say that the hotel was at capacity, 2-3 coaches and cars filled the car parks. Lots and lots of people, some extremely rude and challenging to staff. I only paid £55 per night. I believe that some rooms are as little as £37! I’m a realist, and understand that this wouldn’t be the ritz!
It’s fair to say, that there are maintenance and age related issues with decoration etc, given the size and logistics, especially when there were so many guests. However, rooms are undergoing scheduled refurbishment and this will take time. I’m impressed with the service I received and I’ve booked a further week at the Hotel.
If you’re thinking of visiting this venue, keep an open mind and be balanced in your criticism. It’s a wonderful place in both peaceful and idilic surrounding and the staff give 100%.
