We came for a wedding and had no where to go, the staff let us get a pool key while we waited. Staff was kind and efficient. Breakfast was a fantastic bonus. We had only two problems. The room offers streaming Netflix or other apps if you log in to your account, and it paused every few minutes. Not due to streaming it would just pause, we’d hit play, few minutes pause again. I thought it was a remote issue, but either way hard to watch a show. Regular tv worked fine. Other issue was our key card didn’t work when we came back late night. But maintenance came within a reasonable time and let us in. Overall, customer service was excellent just a few kinks along the way