Dreadful service from both Hotels.com and the Hotel.
We altered the booking date, Hotels.com admitted a system error their end meaning we were left with a no show even though we turned up the following day.
Both parties refuse to offer a refund leaving us out of pocket.
Customer robbery.
James
1 晚家庭旅遊
10/10
Was worried about the M4 being so close but in our room couldn’t hear a thing! Will definitely be back to stay, friendly staff and breakfast was great. Room was just what we needed, clean tidy and comfortable
J
2 晚旅行
10/10
Tristan
2 晚旅行
10/10
Ross
1 晚旅行
10/10
Excellent accommodation for a great price. Breakfast fresh, hot and good choice for price paid
Ray
1 晚商務旅行
10/10
Great staff. Always very polite and welcoming.
My only gripe is that the car park spaces are very narrow and the car park needs to be bigger (or share with the Harvester!)
That said, it’s better than a lot of other hotels, and I’ve always been able to park somewhere.
Lift hasn’t worked for more than 6 months. Doesn’t affect me, but I’d imagine that’s more than inconvenient for some others.
Tristan
3 晚商務旅行
6/10
真實旅客
1 晚旅行
10/10
Chloe
3 晚家庭旅遊
2/10
Rooms are good but got no sleep due to excessive noise from fans out side window
Simon
1 晚商務旅行
10/10
Tristan
2 晚旅行
10/10
Harwinder
1 晚旅行
6/10
Toilet flush was broken in the room. Pillows were really hard
Room was very clean though
Sian
1 晚商務旅行
8/10
Anthony
2 晚家庭旅遊
10/10
A great place as always.
Good rooms and a nice breakfast
Andrew
3 晚旅行
10/10
Thomas
2 晚家庭旅遊
8/10
Parking is always busy and the spaces are very tight. Aside from that the hotel is decent. Staff are accommodating and polite.
Tristan
1 晚商務旅行
10/10
This is our fourth stay over the past two years and, as I explained to the Manager at breakfast this morning, we cannot fault the hotel. The staff are wonderful and caring and have all been there each time we have stayed, there is no turnover. They all seem so happy, as does the Manager herself who is very proud of each and every one of her team.