阿卡普爾科帝國飯店 - 阿卡波可

The hotel needs to keep hotel maintained. Adult pool was dirty not cleaned properly. Lots of sand in bottom. Tiles around pool coated with oil. We were there a month and the area surrounding pool(concrete) was not cleaned once!

It’s all about first impressions. Check in has two stages. The first stage was great. A friendly English speaking young lady collecting your reservation information. The second phase was not good. I stood in front of another young lady who never looked up at me for a couple minutes while she joked with her coworkers. Without a smile she gave me my key without any further instructions or information. As I was searching for the elevator I bumped into her again on an apparent break. She then escorted me to the elevator. They did not honor an upgrade. My room had terrible A/C. I was scheduled for 8 days but checked out early after 4. I will never go again.

On our first night, we were not really that impressed with the view from our first floor room as I had emailed ahead and said how important the view was and had an email back saying it was definitely a sea view but the one we had was restricted. When I went down early the next morning, the staff were very polite and kind and immediately have me an upgrade to look at on the 4th floor. It was a better room with fridge and microwave and I accepted the room with nothing extra to pay. The cleaners were efficient, honest and very friendly and the service at the bar was warm, engaging and eager to please. The sun bed staff were always checking we had all we needed and were warm and friendly. A great stay and would definitely recommend this hotel. It was also conveniently placed on a lovely beach too 🤗

Perfect location, amazing view of the bay, beautiful beach and public areas!

Loved this hotel. The room we stayed in was very comfortable and clean. The staff was always very friendly and attentive. We appreciated the complementary continental breakfast and happy hour to try their free appetizers with drinks. The only negative was that the crowd during the weekend good a little rowdy. Overall, I highly recommend this hotel.

AC would not cool below 24C After asking to fix they simply came to the room and turned on the ceiling fan. Courteous, but not helpful

I bee coming to this hotel several times, last stayed was in 2014 it was still a nice hotel, I spent 3 days this month and the hotel is outdated, mold on walls, crack tiles, light didn’t work, toilet flush slowly. I decide to stayed a couple more nights but I switch hotels I’m staying at Palacio mundo Imperial it’s A whole different world pretty clean, and new for the same price!

The hotel rooms are outdated. When we first received our room we noticed there was no Outlets other than the one that had the TV plugged in and the air conditioner did not work. Once we ask to be moved it took four hours for them to find a new room available which had other issues like the balcony door could not close and because it was an adjacent room next to us the door was open which meant anyone who is staying next to us can just walk into our hotel room. We had to wait 2 more hours for maintenance to close the adjacent door and to fix the balcony door. Our first day there was basically wasted. The next following day we went to the pool area where we were ignore by the towel attendant who was occupied talking to his friend, we mentioned the lack of service and and he had the audacity to tell us we can wait because we weren't in line; which there are no signs and it's a round table. The only thing that I enjoyed about this hotel was its pools and breakfast. They need to remodel the hotel and work on their customer service.

The air condition didnt cool the room

Very bad experience. Do not value customers. I booked this hotel with higher expectations but there was a lo it bureaucracy, time wasted and didn’t care about solving issues. Will never book again in this hotel. I prefer paying more for a dignified service