This resort is the only 5-star hotel in the Niagara area and is the major reason we decided to stay away from the falls view hotel big brand hotels. And we are glad we did; this resort is a truly 5 star - amenities, suites, staff everything. The staff are very welcoming, front desk, concierge, bellman etc. They would give great tips to save time and money during a falls tour, parking, food etc. There is a huge mall right across the road, and many attractions are with 10-15 mins. They have a nice, well-maintained garden as well. The concierge could get us a custom tour operator within an hour at very short notice. Bellmen always bore a smile, provided chilled water bottles in the hot weather, never forgot to greet.
One suggestion: the suites we had booked had in room safe under the TV in the master bedroom, we didn't see them till the last day. Could you have some signage pointing to where these are in the room, please?