6/10 不錯哦
2025 年 5 月 10 日
Nice Place,,Don't Count On The Pool/Good Service
The hotel itself was amazing. Very clean, the rooms were nice, breakfast was great, but I had two issues. First, you CANNOT USE THE POOL WITHOUT A RESERVATION. We traveled 9 hours and had planned on our kids being able to get some energy out in the pool when we arrived. No such luck, it was full. Staff seemed very exasperated, but I imagined they had been dealing with unhappy parents due to the pool issue so I let it go. I was able to successfully get a "reservation" the next day, but our plans changed and we weren't' able to even use it. The room did not include a blanket for the sleeper sofa. I called down to request a blanket. Nearly an hour went by, no blanket. I went down to request a blanket. The front desk attendant was accommodating, but returned with a sheet. I explained what I needed, he said he may not be able to get one, housekeeping would have to. Returned with 3 more sheets and that's what I had to deal with that night. Next day, request a blanket again, and finally received it. We needed more towels our second night for baths, I called. Over an hour went by. No towels. Called again, was told housekeeping was fully cleaning a room, would bring them when they were done. (This was 9pm) Gave up and the 5 of us used the two clean towels we had left to dry off. And the towels never did arrive. I have never had such an issue with requesting ANYTHING from guest services anywhere else. I just thank God we didn't need toilet paper.
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2 晚家庭旅遊
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