Spent a week at this beautiful property. The staff is amazing in general . One employee in particular stood out , Selcrino our beach waiter , this guy is simply amazing and very service oriented . He treated us like royalty and went above and beyond. He is very hardworking employee . We upgraded to preferred , but I am not sure the benefit was worth it . We arrived on a Friday and once Monday hit construction began daily near our room all day until around 5 or 6 pm , so wasn’t really able to enjoy our room during the day for afternoon naps . Housekeeping seemed overworked so they seemed to do quick clean of the room and not as detailed as I would have liked, despite that I tipped housekeeping and turndown daily . Minibar was a struggle to get restocked , even though we called daily , and they only allow one can of pringles and one packet of M&M,s , which I found strange for all inclusive and preferred . Spa is one of the best I ever been too . The resort is very eco conscious which is a plus , I do hope the hotel manager can help the homeless cat with kittens that hangs around the sports bar , I am an animal lover so I would hope they would spay/ neuter the mother and kittens otherwise they will have large homeless cat population soon. This resort is on the newer side so I am sure they will work out the kinks soon . With that said we are planning on returning for a week in September.