I traveled to Hartford, CT for business and chose this hotel due to the location of my job. While the location was very close to eateries, a few bars, and easily able to order if I chose not to leave; the hotel itself needs an upgrade in both cleanliness and property upgrades.
Upon checking in I was greeted by a pleasant gentleman who quickly checked me in with no problems and assigned my room. But the key card system is outdated and finicky. I had to switch it out twice within my 3 day stay.
My room was sloppy and it was apparent the tub had not been cleaned as there was hair in the tub and some film on the sink. I had to purchase some cleaner to do it myself but of course I was a little irritated.
The next morning I asked housekeeping for a comforter but she said she didn’t understand me so I used my translator app to assist. She then brings me a sheet and I asked again for something heavier as she continued her conversation but she kept saying she didn’t know what I was asking for. I left it alone and thanked her anyway.
The end of the workday I came back to my room and it had not been cleaned or touched by housekeeping which was weird because they were cleaning my floor when I asked for the comforter earlier in the day.
Upon showering I noticed again my linen had not been changed out.
The next morning the front desk was polite, the morning breakfast was lack luster, and the gym was out of order.
Check out process was simple and pleasant.
Brittany
Brittany,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月22日
Kevin
Kevin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月21日
Kevin
Kevin,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月21日
Joshua
Joshua,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月20日
Keep looking
The location was right next to train and major bus route which made things noisy. The area felt a bit unsafe and the whole hotel felt dated and neglected.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月17日
Raman
Raman,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月16日
As expected...
To keep it brief, if you're looking for a place to just hide away for a day or two, this would be the place to go. On average, the place is just say renovated Red roof inn (literally) with different color schemes. Halls are very cramped and obviously very close corridors. To say this place has thin walls would be an understatement. Upon checking in I couldn't even access the Wi-Fi. If you can manage to handle the train station next to the hotel, it should be a halfway decent experience in the end.
Jonathan
Jonathan,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年2月11日
Robert
Robert,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月10日
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月7日
Kevin
Kevin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月30日
Room with a view of the Capitol
We loved our room with a view of the lovely 19th C. Capitol building and a snowy Bushnell Park. The hotel is conveniently located for Amtrak travelers & walkable to everything in downtown Hartford. Check out Hartford Stage & the Wadsworth Atheneum if you come to Hartford—both a short walk from the hotel. Also very close: Black Eyed Sally’s Southern Kitchen.
Clarissa
Clarissa,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月30日
Sai
Sai,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年1月20日
Would never stay here again
Not ever staying here again. The bed is so uncomfortable and hard, that would rather sleep on the floor. Rooms and bathroom were small. Had to unplug the HVAC unit bc there was no way to turn it off. Not enough parking in the underground garage they have, which has the tightest spiraling ramp anyways. Breakfast was scheduled until 9am, but they ran out of everything by 830-845am. The only positive thing was our view of the capital building out of our window, which was pretty.
Trevor
Trevor,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月8日
The tv and phone didn't work, charges a early check in fee
Kevin
Kevin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月5日
Kevin
Kevin,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月4日
You get what you pay for
We were greeted by a very friendly staff. The lobby was clean and comfy looking. The breakfast was also very good, lots of choices. The bed was extremely uncomfortable. Our backs are still recovering. There was hair all over the bed and bathroom. The water was hot. But the plumbing left a lot to be desired. Toilets didn’t flush properly. Over all, you get what you pay for. An inexpensive hotel close to all the action.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月2日
Rip off
The hotel was clean and convenient. However, the hotel charged me FOUR times for the same room!
Takima
Takima,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Terrezz
Terrezz,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月1日
Catherine
Catherine,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月30日
Ok but not as good for the money
It was ok just this the first hotel ever i had to pay for parking after paying so much for the stay. Breakfast wasnt great and the ac unit got me n my wife sick needs to be cleaned out.
Dickens
Dickens,4 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月28日
Decieved, no charging point, no amenities
First of all, there is NO ev charging station at this location. The hotels.com listing deceived me. I asked the hotel and they said they don't have it, so no choice. Secondly, the tv channels said 'no signal' ended using phone whole night. Thirdly there is no 'game room' with pingpong as shown in the listing. Nothing of that sort, deceived again. The front desk person said the game room has been removed long ago. The only best thing is the breakfast and there is a park just outside. The hotels.com should do whatever they should to correct this misinformation on their site.